What Insurance Agencies Can Learn from an Oscars Blunder
There are several lessons from this scenario that insurance agencies may want to reflect upon. These best practices help ensure consistent service, reduce errors, mitigate liability, and defend against errors and omissions (E&O) claims.
KALEIDOSCOPE Podcast EP 08: Distribution in the Independent Agency System
We met with Mitch Loewen, Director of Insurance for The Builders Group, the #1 self-insured workers’ compensation fund in Minnesota, exclusive to the construction trades. Listen to hear his thoughts on distribution in the independent agency system and more.
KALEIDOSCOPE Podcast EP 07: The Future of Agency Mergers and Acquisitions
On this episode of Kaleidoscope, we welcome Jason Angus, Chief Operating Officer at The Hilb Group, a top 15 agency based in Richmond, Virginia.
What to Consider When Choosing an Insurance BPO Provider
We often hear from our clients that the most difficult part of starting to use an insurance outsourcing service is “starting to use an insurance outsourcing service.” This is especially true for businesses that have never used outsourcing before.
P&C Personal Lines Insurers: Viewing Key Strategic Initiatives Through A New Lens
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According to a new study from ReSource Pro Consulting, personal lines insurers will continue to advance their digital transformation strategies in 2022.
Designing the Best-fit Insurance Operations Solution
So, how do leading insurance organizations efficiently and effectively drive positive change? They use an appropriate framework that can be applied to any initiative, ensuring they are covering every aspect of the challenge.
From Sales to CEO: Q&A with ReSource Pro’s Dan Epstein
Dan, our CEO sat down on the Evolved Broker Podcast with host Pat Costello, co-founder and principal at Evolve MGA, to discuss Dan’s career, his time as a stand-up comedian, and more.
KALEIDOSCOPE Podcast EP 06: COVID Impact on Service Delivery & Relationships
On this episode of Kaleidoscope we welcome guests, Lisa Teel, Assistant Vice President of Agency Operations, and Brandon Marshall, Senior Vice President of Agency Operations and Marketing at Encova Insurance.
Our Solutions Solve Customer Experience Challenges
ReSource Pro’s Insurance Experience Center improved the client’s operations by delivering timely service to agents and insureds through both front-office and back-office services.
Automation-Enabled BPM vs. In-House RPA in Insurance
Automation-enabled business process management provides the best of both worlds: You outsource complex mission-critical processes to experienced professionals who are also equipped to maximize the value of RPA.
