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Carolyn Collier
- Corporate News
Susan Toussaint discusses how an agency can create a uniform, consistent message to potential clients.
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IA Magazine
Optimizing Operations for Scalable, Sustainable Program Administration Insurance program administrators operate at the intersection of service excellence, data-driven decision-making, and operational discipline. As programs scale across personal, commercial, and specialty lines, service operations must evolve to meet rising customer expectations without sacrificing employee engagement or efficiency. Operations optimization
- Corporate News
Susan Toussaint, Principal with Oceanus Partners, discusses retention rates and effectively communicating with your clients.
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National Underwriter
- Corporate News
Industry leaders sat with IJ and ReSource Pro, offering their perspectives on what tech changes are to come.
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Insurance Journal
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Resource Pro Editorial Team
- Corporate News
Violet Xu wrote an article for Property Casualty 360° on recognizing that people are willing to pay a premium for excellent customer service, but insurance organizations fail to meet those expectations.
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Property Casualty 360°
- Corporate News
ReSource Pro is honored to take home an Award of Excellence from Insurance Marketing and Communications Association (IMCA).
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Insurance Journal
- Corporate News
ReSource Pro’s CEO, Dan Epstein, wrote an article for Leader’s Edge on understanding the complexities of automation.
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Leader's Edge
- Corporate News
Violet Xu, VP Global Service Delivery, wrote an article for Rough Notes on what you must do to prepare for automation…with a little help from declutter queen, Marie Kondo.
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Rough Notes
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