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Stabilizing Small Business Insurance Servicing Through Targeted Capacity Support Small business insurance units play a critical role in agency profitability, yet they are often the most operationally fragile. High transaction volume, thin margins, and constant service demands make these units especially vulnerable to staffing shortages, turnover, and inconsistent
Fatima Dean, Director of Client Development, wrote for Insurance Journal about how technology is impacting underwriting and how underwriters can adapt.
By Insurance Journal
This research report examines MGAs’ current and future channel expansion plans, including how they expect distribution to change, the most common partnerships/affiliations they use today, their sentiment toward insurtech partnerships, and the types of channels MGAs plan to leverage in the next three years. The report concludes with
This research report features the talent strategies and plans for retail agencies and brokers in 2023 based on a survey of agency executives. The report features agencies’ new approaches to workforce strategies, including attracting, retaining, and reskilling talent. The report also includes the evolution of key agency roles,
