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Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and content automation has quickly evolved into something much larger: a complete operational transformation across the insurance industry.
by
Ming Kostuck
For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions. That dynamic is beginning to shift. In a recent article published by The Insurance Lead, the concept of the AI-empowered policyholder takes center stage, highlighting
by
Resource Pro Editorial Team
At Applied Net 2025, AI emerged as the defining force of the Intelligent Insurance Era. This post explores how vertical, insurance-specific AI is reshaping operations—enhancing human expertise, enabling smarter workflows,
by
Ming Kostuck
This isn’t just another labor shortage story. It’s a reckoning. The insurance industry’s claims talent crisis has been decades in the making; the result of short-term cost-cutting, underinvestment in training,
by
Resource Pro Editorial Team
Digital transformation in insurance doesn’t start with new software — it starts with people, processes, and data. That’s the perspective of Gustavo Guadalupe, CIO of Qualitas Insurance, who has spent
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Resource Pro Editorial Team
In a recent feature for CIAB’s Leader’s Edge, Dan Epstein Tagger, CEO of ReSource Pro, and Chris Watkins, Chief Information Officer, discuss how insurance leaders can move past the hype
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Resource Pro Editorial Team
Independent insurance agencies often describe a talent shortage as their biggest challenge. But according to industry expert Roger Sitkins, the real issue is a talent imbalance; too many employees focused
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Resource Pro Editorial Team
In today’s competitive insurance market, operational efficiency and client experience are essential to growth. Forward-thinking organizations are embracing strategic partnerships to optimize processes, empower their teams, and deliver more value
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Resource Pro Editorial Team
When ReSource Pro received the Global Technology Awards InsurTech Award for its Premium Audit Complete solution, it wasn’t just recognition for a single innovation — it was validation of a
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Resource Pro Editorial Team
In today’s insurance landscape, it’s no secret that digital transformation is top of mind for most organizations. Yet, despite heavy investments, most insurers aren’t realizing its full potential. According to
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Resource Pro Editorial Team
What are the strategic priorities for agency leaders in 2025 and beyond? What are the drivers behind those big initiatives? And what hurdles are they striving to overcome? These and
by
Mark Breading and Heather Turner
As ReSource Pro continues to expand its capabilities across operations, technology, and analytics, financial leadership plays a critical role in supporting strategic growth. We recently welcomed Gene Hugh as our
by
Resource Pro Editorial Team
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