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Michael Costonis

Building What the Insurance Industry Actually Needs Next

The industry doesn’t have a clear leader, yet Insurance is at an inflection point. Core business models are shifting. Market conditions are tightening. And AI is accelerating how quickly leaders separate from the rest. But despite all this change, one thing is still true: most organizations are forced to piece together solutions across multiple providers,

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Michael Costonis

The multi-million-dollar revenue blind spot: rethinking insurance revenue management in modern agencies

The multi-million-dollar revenue blind spot: rethinking insurance revenue management in modern agencies

Insurance agencies don’t have an accounting problem. They have a revenue visibility problem.

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Saima Shaukat

7 Ways the Insurance Workforce is Evolving

As the talent crisis persists and technology continues to evolve, how are insurance organizations responding, and what are their plans for the future? Research conducted by ReSource Pro this year
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Susan Touissant and Mark Breading

The Long and Winding Road to Claims Resolution

Today’s claims leaders face a paradox: parts to fix vehicles cost more and are harder to get; building materials to repair damaged homes are also in short supply and rising

TAG, YOU’RE IT: Resolving Errors in E&S Filings and Reports

You’ve just finished processing a stack of surplus lines policy filings or a premium tax report or two. A normal response is, "Phew! I’m glad THAT’s over". Be careful, though;
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Resource Pro Editorial Team

Should We Trust AI to Make P&C Decisions? 

AI is poised to transform much of our world, and it is wise for insurance professionals to understand developments and dive in to get hands-on experience. However, exactly what role
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Mark Breading

Is Uncertainty on Automation Keeping Your Agency from Growth Opportunities?

Is Uncertainty on Automation Keeping Your Agency from Growth Opportunities?

' Recent research by ReSource Pro Consulting on digital strategies in mid/large commercial lines shows many agencies are uncertain about the impact of some forms of automation. This uncertainty could
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Mark Breading

Podcast Recap: Mark Breading on Strategy, Distribution, and Data

In Agency Freedom’s podcast, James Jenkins interviews Mark Breading, Consulting Partner at ReSource Pro, to discuss his views on distribution trends, technology disruption, and data. Here are some highlights from

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Resource Pro Editorial Team

Roadblock Ahead! MGAs’ Digital Plans Encounter Technology and Cultural Hurdles

Roadblock Ahead! MGAs’ Digital Plans Encounter Technology and Cultural Hurdles

' New research from ReSource Pro Consulting indicates MGAs face several roadblocks when investing and deploying new technology capabilities. MGAs are tackling various technology initiatives spanning distribution, internal operations, and
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Heather Turner

7 Ways Agents and Brokers can Reduce EO Risk

7 Ways Agents and Brokers Can Reduce E&O Risk

E&O can be costly for insurance agencies. The best defense against E&O liability is to stick to the basics: Encourage your producers and account managers to improve their technical knowledge;
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Resource Pro Editorial Team

Q&A with Josh Levine

The State of CX in Insurance: Q&A with Josh Levine of Cake & Arrow

' As insurance buyers’ expectations continue to rise, driven by new data and technology, many insurance organizations are falling behind. To take a closer look at the state of customer
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Resource Pro Editorial Team

How Insurers Can Improve Submit to Quote with Submission Triage Blog

Improve Submit-to-Quote with Submission Triage

Between high volumes of submissions, a tight talent market, and other industry challenges, it’s easy for underwriting teams to become overwhelmed and overtaxed. To keep underwriters focused and efficient, insurers
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Resource Pro Editorial Team

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