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Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people. At Summit 2026, Stephen Murphy, Senior Practice Director for the Carrier Practice, and Amber Brethouwer, SVP of Strategic Accounts at ReSource Pro, made the case that capacity management is no
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Resource Pro Editorial Team
Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately
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Resource Pro Editorial Team
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Tom Benton and Vinay Shah
We’re excited to welcome Ernie Feirer in his new executive role leading our carrier practice. With more than 40 years of insurance industry experience, including 37 years of experience working
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Resource Pro Editorial Team
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Meredith Barnes-Cook
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Heather Turner
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Heather Turner
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Mark Breading
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Resource Pro Editorial Team
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Mark Breading
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Resource Pro Editorial Team
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Mark Breading
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