Search
Search

Blog

Find a little bit of everything, from research highlights to use cases and how-to guides.

  • Offering Type:

  • Clear filters

Featured posts

Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro

Insurance capacity management for sustainable growth

Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people. At Summit 2026, Stephen Murphy, Senior Practice Director for the Carrier Practice, and Amber Brethouwer, SVP of Strategic Accounts at ReSource Pro, made the case that capacity management is no

by

Resource Pro Editorial Team

The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance

The moment of loss is where insurance earns or loses relevance

Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately

by

Resource Pro Editorial Team

The sign shows that the left turn is unavailable as you drive ahead.

No Left Turns

Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.
by

Patrick Armstrong

Green caterpillar climbing up a large green leaf.

Can We Change?

In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.
Team of synchronized swimmers performing a dance arranged in a circle.

From Insurance Outsourcing to Operations Excellence

In 2004, ReSource Pro got into the insurance outsourcing business. Today we’re in the insurance operations excellence and analytics business.
by

Dan Epstein Tagger

The person is scared because the boss is playing darts with the person infront of the dart board.

The Cost of Inaccuracy

In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.
by

Matthew Bruno

The city is full of lights at night and is looking beautiful due to the sunset.

Tomorrow’s Insurance: A Graphic Novel

We have imagined the agency of the future and data analytics and have distilled our ideas into a graphic novel, available for you to download here.
by

Dan Epstein Tagger

The manager is showing the associate some of the key notes she took during the meeting that she wrote on post-its.

Project Manage Like You Mean It

Organizations across all industry sectors have been steadily embracing project management as a way to control and improve project results.
by

Resource Pro Editorial Team

Operating widgets that are moving and business men guiding one of their colleagues across the challenges.

How to Create Smart Operations

There is a tremendous opportunity for greater profitability for agencies that implement best practices in their organizations.
by

Resource Pro Editorial Team

A professor is teaching the students about the insurance industry and how they can find their careers in the future of insurance.

Reinforcement and Change Management

It’s time to equip your employees with the knowledge they need to make change happen. Let us provide you with the right tools to help you perform.
by

Resource Pro Editorial Team

A young business man in an empty space reading an interesting book and absorbing all the knowledge.

Knowledge and Ability Make Change Happen

Putting fun in the workplace means making it a happy place to be! A happy worker is a productive worker.
by

Resource Pro Editorial Team

A manager is loving the job she is working on in the office.

The Value of a Fun Office Environment

Putting fun in the workplace means making it a happy place to be! A happy worker is a productive worker.
by

Resource Pro Editorial Team

You might be interested in

Insurance capacity management for sustainable growth | Amber Brethouwer and Stephen Murphy - ReSource Pro
Blog

Insurance capacity management: Growths biggest lever

by

Resource Pro Editorial Team

The Moment of Loss Is Where Insurance Earns or Loses Relevance | Sam Broomer - The Insurance Lead | embedded parametric insurance
Blog

Embedded parametric insurance: fixing the moment of loss

by

Resource Pro Editorial Team

The AI trust gap is an organizational problem, not a model problem
Blog

The AI trust gap is an organizational problem, not...

by

Resource Pro Editorial Team

Let’s work through it together

Elevate your operations, realize your technology goals, and see how much you can achieve with the right support.

Contact our team