Susan Toussaint on the Insurance Buying Process in IA Magazine
Susan Toussaint, Practice Leader at Oceanus Partners, wrote for IA Magazine on how insurance buyers and sellers perpetuate the flawed process of bidding and quoting and how producers can lead buyers to an alternative approach.
The Hidden Cost of Automation in Insurance
Automation can save you time, but it won’t always save you money. Most company leaders know where, when, how, and why they can apply the technology, but when it comes to price, the true cost of the investment is rarely as obvious as it appears.
Andy Niver writes for Carrier Management on RPA, AI, and Blockchain
Andy Niver, SVP of Innovation and Analytics, wrote an article for Carrier Management on how carriers can begin using RPA effectively, uses for AI and machine learning in the industry, and the future of blockchain technology.
DEC Pages & Surplus Lines Filings
As you prepare to file a surplus lines policy with state regulators—and, depending on the state, make your premium tax payment—it’s likely you’ll use the declaration (or DEC) page as a convenient source for policy information. Let’s take a closer look at the definition & information required to file surplus lines policies in four key states
Insurtech 101: Blockchain for Insurance
Blockchain made its first big splash with the launch of Bitcoin in 2009. But how can this complex technology be applied to insurance and will it succeed in becoming the next big trend?
Future Insurtech Trends: Q&A with Sathya Sethuraman of UiPath
Sathya Sethuraman is the Director of Global Insurance Practice at UiPath, a leading robotic process automation vendor. We sat down with him to take a closer look at the trends and changes that will impact the industry in the years ahead.
ReSource Pro Acquires Strategy Meets Action and The Nolan Company
ReSource Pro is excited to announce the acquisition of Strategy Meets Action and The Nolan Company, strategic advisory and management consulting firms focused on P&C Insurance.
Beyond customer service during hurricane Harvey
Why Disaster Response Customer Service Defines Agency Resilience When catastrophic events strike, insurance agencies are thrust into their most critical role—supporting policyholders during moments of crisis. Disaster response customer service must be fast, reliable, and uninterrupted, even when local operations are severely disrupted. Agencies that lack scalable contingency support face delayed claims reporting, overwhelmed phone […]
Insurance Experience Center helps Distinguished Programs win a Stevie Award
Building Award-Winning Insurance Customer Service in a Competitive Insurance Market In today’s insurance market, customer experience is a primary driver of retention, growth, and brand differentiation. For program administrators managing specialized insurance offerings, delivering consistent, responsive service at scale can be especially challenging as customer expectations continue to rise. Award-winning customer service requires more than […]
Kirk Fleming talks building a remote work rulebook in an article for Leader’s Edge
Kirk Fleming, VP of Talent Development writes for Leader’s Edge on how HR leaders can better onboard, train, and support employees remotely.