Producer Lift-Out: Its Impact on Compliance
With valuations continuing to rise, insurance businesses looking to expand through mergers and acquisitions are increasingly turning to a different strategy: the producer lift-out. By hiring away top talent, a competitor can realize a far greater ROI than they can with conventional M&A activity. A
Personal Lines Channel Strategies Break From the Status Quo
Personal lines insurance rarely sticks with the status quo for long. Societal forces, such as the pandemic and inflation, paired with ongoing changes across the industry, are pressing insurers to reevaluate their business priorities, strategies, and investments, including their channel expansion plans for 2023 and beyond.
What Do Insurance Professionals Think of Automation & AI?
In a survey we conducted this year, we found that not knowing where to begin was greatest barrier. Discover more of our findings in our latest blog.
Getting strategic about employee benefits operations
Getting Strategic About Employee Benefits Operations Optimization Employee benefits brokers are facing mounting pressure from all directions. Rising client expectations, persistent talent shortages, regulatory complexity, and intense seasonal workload spikes are forcing benefits organizations to rethink how their operations are structured and managed. Getting strategic about employee benefits operations means moving beyond reactive fixes and […]
Director & Officer Updates
Often, agencies update their list of directors, officers, and similar leaders on their annual/biennial returns. Whether and when annual returns are due can vary based on the state and the entity’s legal structure. In some states, the entity will need to submit an amendment to its Certificate of Authority instead.
Claims Health Check: Enhancing efficiencies for bottom-line results
Strengthening Claims Performance with a Claims Health Check Claims operations sit at the center of insurance performance, directly influencing loss ratios, customer satisfaction, and overall profitability. At a time when carriers face rising claim severity, reserve pressure, talent constraints, and accelerating technology change, maintaining healthy claims operations is more critical than ever. Small breakdowns in […]
Underwriting Health Check: Maximize resources to improve underwriting operations
Strengthening Underwriting Performance with an Underwriting Health Check Insurance carriers face mounting pressure to improve underwriting results amid rising loss costs, persistent expense pressure, low investment yields, and increasing risk complexity. In this environment, underwriting discipline and operational alignment are no longer optional—they are essential to sustaining profitability over time. ReSource Pro’s Underwriting Health Check […]
Process Maturity Model: Optimize value by ensuring operational integrity
Strengthening Insurance Operations Through Process Maturity Insurance carriers operate in an environment defined by constant change. Regulatory pressure continues to evolve, customer expectations are rising, competition is intensifying, and prolonged low interest rates are placing sustained pressure on margins. In this landscape, success depends not only on strategy or technology, but on the strength and […]
Customer Acquisition Assessment: Improving customer service
Building Scalable Growth Through a Customer Acquisition Assessment Sustainable growth in today’s competitive insurance market requires more than strong products and competitive pricing. Insurance carriers must align sales strategy, processes, technology, and organizational capabilities to consistently acquire and retain profitable customers. When these elements operate in silos, growth becomes unpredictable, acquisition costs rise, and customer […]
CX Accelerator: Go beyond the hype and complexity
Accelerating Customer Experience Transformation in Insurance Customer experience has become a defining battleground for insurance carriers. Rising customer expectations, shifting demographics, digital-first competitors, and expanding technology options are forcing insurers to rethink how they engage customers across the entire lifecycle. Improving customer experience is no longer a branding exercise—it is a strategic imperative that directly […]