AR| Arkansas Insurance Department Bulletin No. 8-2026 announces that, effective August 5, 2026, the Arkansas Insurance Department will use the NAIC State-Based System (SBS) External Company Complaint Portal as the sole channel for communicating with licensed insurers about consumer complaints, and explains how companies must access and configure it. It outlines that insurers will receive a Company Complaint PIN by email on August 5 to log into the portal, that existing SBS for Organizations users may use their current NAIC login while new users must create an account, and that all users must associate their Arkansas company using the Company Number and Complaint PIN plus one additional identifier (FEIN, NAIC Cocode, or SBS Company Number). The bulletin further directs companies to add “Company Complaint” as the entity type for Arkansas, use the complaint dashboard to manage and respond to cases, enable notifications, avoid generic email addresses for security, and consult the SBS Company Complaint user guide or NAIC Service Desk for detailed instructions and support.
New Arkansas SBS Complaint Portal Launches August 5: What Insurers Need to Do Now
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