ReSourceful Thinking


Your Paper Problems Aren’t as Bad as the Federal Government’s

May 7, 2014 / by ReSource Pro Editorial Team

Chances are, your company’s paper processes aren’t costing it as much as the federal government’s are costing taxpayers. In Boyers, Penn., there is an underground cavern in which the 600 employees of the Office of Personnel Management process all of the government’s retirement papers, according to The Washington Post. This process is conducted entirely by hand.…

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When Procedure Can Interfere With Efficiency

May 1, 2014 / by ReSource Pro Editorial Team

The most successful companies tend to be those that begin developing standard operating procedures early on and continue to iterate solid, well thought-out processes throughout their existence. A company without a strong commitment to good process will often lose time and money to waste. Even worse, most insurance organizations will find it difficult to directly identify…

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5 Ways to Free Up Staff from Wasteful Activity

April 21, 2014 / by ReSource Pro Editorial Team

Our fearless leader, Dan Epstein, is a contributor to Leader’s Edge Magazine. In the April 2014 issue, Dan penned this article: Individual vs. Systemic Efficiency. In this article Dan discusses how agency standards and best practices might actually be bogging down staff and resources: “The conflict between individual and systemic efficiency is endemic across insurance operations.…

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Leveraging to Win

April 17, 2014 / by ReSource Pro Editorial Team

Business process outsourcing has become increasingly more popular throughout the past decade. In fact, more than 250 leading insurance organizations now rely on BPO services to help the, achieve profitable growth. As the statistics show, BPO is more than just a growing trend – it’s a highly leveraged strategy for the modern insurance organization. That’s…

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Excellence in Practice… Again!

April 7, 2014 / by ReSource Pro Editorial Team

We are thrilled to announce that ReSource Pro’s Learning and Development department in Qingdao, China has recently been recognized for their Insurance Level 1 Program. The program has been selected to receive an American Society for Training and Development Excellence in Practice citation in the Career Development Category for the 2013 award year. As the ASTD states, “Awards…

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How to Build a Change-capable Organization

April 3, 2014 / by ReSource Pro Editorial Team

At the 2014 Operations Boot Camp, Beth Montag-Schmaltz, founding partner of PeopleFirm delivered a fantastic presentation on Change Management. Change Readiness is essential to building nimble organizations capable of responding to market shifts and customer needs. Beth recently penned this blog: Embedding the Seeds of Change: how to build a change-capable organization. This article contains…

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Awards and Honors for ReSource Pro

March 31, 2014 / by ReSource Pro Editorial Team

ReSource Pro’s commitment to excellence in policies, procedures, and performance on behalf of their clientele has been receiving a lot of recognition lately.  Several awards have been received in the last few months for areas relating to outsourcing professionalism, digital security, and human resources. In February, for the fifth time, the International Association of Outsourcing…

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How the North Pole is Like Your Insurance Business

March 21, 2014 / by ReSource Pro Editorial Team

On the same night each year, one individual fulfills the mission of his business. This illustrious night is the same every year; the same bitter cold, the same mach-speeds, and the same focus and determination. Although this single night delivers on the mission, it isn’t any one night that allows the mission of his business…

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Setting Goals to Increase Productivity

March 11, 2014 / by ReSource Pro Editorial Team

Any manager will say that keeping their employees focused is a constant priority – and a constant challenge. One way that successful managers keep their workers motivated is by utilizing effective goal-setting techniques. When employees are working toward something specific, be it the end of a project or a promotion/raise, they tend to work harder than they do when…

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Getting the Largest Possible ROI from Your Employees

March 6, 2014 / by ReSource Pro Editorial Team

As you employ new workers, you’ll need to be putting more of your budget toward payroll costs, making the ROI of your workforce a critical factor in determining profitability and growth. In theory, as you put more of your budget toward payroll costs, your business should begin producing more and accruing higher levels of revenue.…

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Are Smartphones Limiting Business Productivity?

February 27, 2014 / by ReSource Pro Editorial Team

In past years, many business have pointed to smartphones – and related ‘bring your own device’ policies – as innovative productivity solutions. However, recent reports suggest that these mobile devices may be damaging productivity levels as much or more than they improve them. A recent study, conducted in collaboration by representatives from Northwestern University, IBM Research,…

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How Dangerous is Workplace Stress?

February 25, 2014 / by ReSource Pro Editorial Team

One of the biggest problems facing any office is stress. A stressed out employee won’t be able to produce at nearly the same level as his or her clear-headed counterpart. Therefore, managers in every location should focus – for the sake of productivity – on ensuring that their team is as relaxed as possible. Citing research from…

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Trashing Paper Apps – Digital Producers Move into the Future

February 20, 2014 / by ReSource Pro Editorial Team

Last week our very own Andy Niver, Director of Products & Business Development, conducted a webinar around using technology to improve the submission process. Submissions processes can often touch 4 to 5 different people and take days to complete. Incomplete submissions require following up with the client to collect missing information. Following up for information…

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Business Leaders Offer Their Productivity Tips

February 13, 2014 / by ReSource Pro Editorial Team

Maximizing the productivity of your office is a challenge that never ends. Even when you’re seeing high levels of success, you want to make sure that you’re still on top of any potential improvements. So, it may be advantageous to consider the advice of the organizations and business leaders quoted below. It might just help…

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