ReSourceful Thinking

THE OFFICIAL BLOG OF RESOURCE PRO

Maximizing Your Staff’s Servicing Opportunities: Facilitating the Success of Incentive Programs

July 2, 2014 / by ReSource Pro Editorial Team

To help CSRs and others throughout the agency focus on sales and servicing and take a vested interest in the profitable growth of the firm, various plans among successful agencies have been implemented that shift the traditional salary-based compensation program to one that is incentive based. For an incentive plan to work effectively, it takes…

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Maximizing Your Staff’s Servicing Opportunities: Get Everyone With Skin in the Game

June 26, 2014 / by ReSource Pro Editorial Team

In speaking with insurance consultants around the country about what helps differentiate a successful retail agency from others and contributes to profitable growth, all unequivocally cite having a true sales and service culture where producers spend the majority of their time selling and customer service reps (CSRs) focus on providing first-rate service. The reality, however,…

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Gamification for Motivation

June 19, 2014 / by ReSource Pro Editorial Team

Parents and teachers have long known and appreciated the value of “games” as learning and motivational tools.  For children, games can teach social interaction, healthy competition, and reinforce the basics of counting, spelling, and life in general.  For adults, games can be a relaxing and spirited way to bond with others and solidify friendships.  And…

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Before You Automate, Read This!

May 29, 2014 / by ReSource Pro Editorial Team

Dan Epstein, CEO of ReSource Pro penned an article in the current edition of AAMGA’s WIN Magazine. The article, Technology Adoption by the Numbers, tasks Insurance Organizations with examining process and people before automating. In the article Dan stresses that “technology can’t fix inefficient processes.” As stated in the article, the 2013 Insurance Operations Best Practices…

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Passion for Community Service Increases Employee Engagement

May 22, 2014 / by ReSource Pro Editorial Team

During the period of 6/1/2013 to 3/1/2014, 503 employees from 3 offices in the US and China contributed 1160 hours to the community.  ReSource Pro has always been committed to the philosophy and practice of social responsibility  and it is embodied by our company’s Community Outreach Committee, formed in 2009. Our employees have embraced extra-curricular…

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Your Paper Problems Aren’t as Bad as the Federal Government’s

May 7, 2014 / by ReSource Pro Editorial Team

Chances are, your company’s paper processes aren’t costing it as much as the federal government’s are costing taxpayers. In Boyers, Penn., there is an underground cavern in which the 600 employees of the Office of Personnel Management process all of the government’s retirement papers, according to The Washington Post. This process is conducted entirely by hand.…

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When Procedure Can Interfere With Efficiency

May 1, 2014 / by ReSource Pro Editorial Team

The most successful companies tend to be those that begin developing standard operating procedures early on and continue to iterate solid, well thought-out processes throughout their existence. A company without a strong commitment to good process will often lose time and money to waste. Even worse, most insurance organizations will find it difficult to directly identify…

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5 Ways to Free Up Staff from Wasteful Activity

April 21, 2014 / by ReSource Pro Editorial Team

Our fearless leader, Dan Epstein, is a contributor to Leader’s Edge Magazine. In the April 2014 issue, Dan penned this article: Individual vs. Systemic Efficiency. In this article Dan discusses how agency standards and best practices might actually be bogging down staff and resources: “The conflict between individual and systemic efficiency is endemic across insurance operations.…

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Leveraging to Win

April 17, 2014 / by ReSource Pro Editorial Team

Business process outsourcing has become increasingly more popular throughout the past decade. In fact, more than 250 leading insurance organizations now rely on BPO services to help the, achieve profitable growth. As the statistics show, BPO is more than just a growing trend – it’s a highly leveraged strategy for the modern insurance organization. That’s…

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Excellence in Practice… Again!

April 7, 2014 / by ReSource Pro Editorial Team

We are thrilled to announce that ReSource Pro’s Learning and Development department in Qingdao, China has recently been recognized for their Insurance Level 1 Program. The program has been selected to receive an American Society for Training and Development Excellence in Practice citation in the Career Development Category for the 2013 award year. As the ASTD states, “Awards…

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How to Build a Change-capable Organization

April 3, 2014 / by ReSource Pro Editorial Team

At the 2014 Operations Boot Camp, Beth Montag-Schmaltz, founding partner of PeopleFirm delivered a fantastic presentation on Change Management. Change Readiness is essential to building nimble organizations capable of responding to market shifts and customer needs. Beth recently penned this blog: Embedding the Seeds of Change: how to build a change-capable organization. This article contains…

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Awards and Honors for ReSource Pro

March 31, 2014 / by ReSource Pro Editorial Team

ReSource Pro’s commitment to excellence in policies, procedures, and performance on behalf of their clientele has been receiving a lot of recognition lately.  Several awards have been received in the last few months for areas relating to outsourcing professionalism, digital security, and human resources. In February, for the fifth time, the International Association of Outsourcing…

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How the North Pole is Like Your Insurance Business

March 21, 2014 / by ReSource Pro Editorial Team

On the same night each year, one individual fulfills the mission of his business. This illustrious night is the same every year; the same bitter cold, the same mach-speeds, and the same focus and determination. Although this single night delivers on the mission, it isn’t any one night that allows the mission of his business…

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