Today ReSource Pro Insights, our research practice, announces a big milestone: the release of our 300th published research report, “Embedded Insurance: Disruptor or Distraction?”
From warranties to travel insurance, embedded insurance has been around for decades, but its potential impact is now being widely recognized.
The artificial intelligence (AI) landscape has changed significantly over the past year, presenting both fresh opportunities and new challenges to the property & casualty insurance industry. As AI continues to evolve, especially through advancements like GenAI, insurance companies must create strong governance frameworks to keep AI use transparent and ethical.
There are three ways insurance companies are and can leverage the power of AI: automation, augmentation, and action – the three “As.” However, there remain concerns over the use of AI in insurance, including data privacy concerns, ethical issues, and its ability to ensure fair decision-making.
ReSource Pro Consulting’s Mark Breading sat down with a panel of several other industry leaders to talk about the profound impact of new technologies on the insurance workplace. In this blog, we’ll recap Mark’s answers to key questions surrounding technology, including the impact of AI on insurance roles, the risks associated with tech, and more.
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Technology, changing customer expectations, and economic challenges are reshaping insurance distribution. Our latest research offers insight into retail agencies’ current channel partnerships, future channel plans, and expectations for changes to distribution in both commercial and personal lines.
From the changing behaviors and expectations of the future customer to the shifting global issues around climate and geopolitical risks, the insurance industry will need to adapt to the intensifying challenges in order to keep pace and succeed in the insurance world of 2035. Here are the trends that will shape the industry as we know it.
As the talent crisis persists and technology continues to evolve, how are insurance organizations responding, and what are their plans for the future? Research conducted by ReSource Pro this year reveals insight into how the industry is rethinking workforce strategies, roles, and the usage of tech. Here are seven key findings we uncovered.
After serving 31 years in the Navy, Rear Admiral John Spencer chose not to retire but instead embarked on a second career in the insurance industry.
Today’s claims leaders face a paradox: parts to fix vehicles cost more and are harder to get; building materials to repair damaged homes are also in short supply and rising dramatically in cost. While the time and cost of the claims journey are both increasing, the expectations of customers are running in the opposite direction—people want it faster for less.
You’ve just finished processing a stack of surplus lines policy filings or a premium tax report or two. A normal response is, “Phew! I’m glad THAT’s over”. Be careful, though; it may not be that straightforward. If a filing or policy is tagged, indicating that a surplus lines transaction has inaccurate or missing information. , there’s more work to do.
AI is poised to transform much of our world, and it is wise for insurance professionals to understand developments and dive in to get hands-on experience. However, exactly what role should it play in P&C insurance decisioning? How can we harness AI tools in the right places and adjust the blend of humans and tech over time?