Lessons from La La Land

You can’t write the procedures and train your staff in a ‘one and done’. You need to maintain awareness and training to avoid complacency.

No Left Turns

Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.

Can We Change?

In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.

The Cost of Inaccuracy

In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.