ReSourceful Thinking


The Importance of Training in Insurance Processing

September 28, 2017 / by Violet Xu

How your insurance organization services its clients and accounts is largely dependent on the quality of output from your administrative processes. If you’ve got slow turn-around times, mistakes and requests for more information and other inefficiencies, your organization is bound for poor service – no matter how pleasant your staff may be.

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Top Challenges You’ll Face When Selecting a BPO Provider

September 8, 2017 / by Amber Brethouwer

We often hear from customers that the hardest part of starting to use an insurance outsourcing service, is starting to use an insurance outsourcing service. This is especially true for businesses that have never used outsourcing, also referred to as BPO (business process outsourcing) or BPM (business process management), before.

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Insurance Outsourcing Becomes an Industry

August 21, 2017 / by ReSource Pro Editorial Team

Over the last decade, insurance outsourcing has evolved to meet market needs. Like in many developing industries, outsourcing providers have taken different approaches to serve insurance clients. Today, providers mostly fall into three categories: Traditional, Transactional and Strategic

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Insurance Outsourcing Solutions for All

August 14, 2017 / by Patrick Armstrong

As previously discussed in this series, business process outsourcing (BPO) or ‘outsourcing’ in the insurance industry has been around for quite some time. Initially, outsourcing was leveraged almost exclusively by large insurance organizations. But what about the rest of the industry? 

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“Help me, help you…” Align Your Insurance Operations and Sales Team to Turbo-Charge Results

June 15, 2017 / by Dan Epstein

Do you remember the scene from the 1996 movie Jerry McGuire, where Tom Cruise as Jerry is begging Cuba Gooding’s character to step into line and exasperatingly says “Help me, help you.” Tom Cruise’s character then storms off, and Cuba Gooding says, “See Jerry, that’s the difference between you and me…”

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The Process Paradox

June 1, 2017 / by Dan Epstein

You can have great assets, great people, great resources, great intellectual capital and great opportunities in your insurance organization, and still be expending excess energy, spinning your wheels and suffering considerable loss in output.

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