ReSourceful Thinking

THE OFFICIAL BLOG OF RESOURCE PRO

Segmenting Your Business

March 15, 2016 / by Caitlin Carey

Segmentation is important for insurance organizations. The goal is to balance the service you provide with profitability. By examining your current service model, existing customers and revenue by account, you can identify your most and least profitable customers, then by segmenting your service model you can create that balance. A segmented service model allows you…

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Change Management and Desire

March 8, 2016 / by ReSource Pro Editorial Team

In a previous article, we talked about the change management process and how the first step in getting employees in an organization to embrace change involves making them aware of it. Read the article here. The next phase in the process is inspiring the desire among employees to support and participate in that change. Making the transition…

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Change Management Begins With Awareness

March 3, 2016 / by ReSource Pro Editorial Team

In developing your agency’s long-term strategies, critical to achieving success is the ability to accommodate and effect change along the way. Unfortunately, most of us resist or avoid change and have a hard time making the switch. This is where change management practices in an agency is vital – practices that allow for constructing the…

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Manage Negativity at Work to Achieve Productivity

February 26, 2016 / by ReSource Pro Editorial Team

“Regard every personal interaction as important. Each conversation has the potential for positive or negative impact.”          -General Stanley A. McChrystal Every leader is looking for ways to drive productivity.   Technology and process are often the first avenues of interest when improving productivity.  But these methods can be costly, and time consuming. …

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4 Steps to Managing Successful Change

January 12, 2016 / by ReSource Pro Editorial Team

Most managers will tell you that their teams are naturally pretty resistant to change. Often, the resistance is because teams are nervous about how the change will impact them personally.  Change can be difficult, but it doesn’t have to be. Lead a successful change initiative by following these 4 steps. Get your team on board…

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5 Ways to Inspire Creativity in Your Organization

December 29, 2015 / by ReSource Pro Editorial Team

Everyone is talking about disruptive innovation to gain a competitive advantage in the marketplace and transform the way companies do business and the products and services they provide. This applies across all industries, including the insurance industry where organizations are looking to leverage technologies and business models to disrupt the way products have been delivered…

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Keep the Creativity Flowing in Your Organization

November 6, 2015 / by ReSource Pro Editorial Team

For companies to thrive in today’s environment, innovation is essential. Foster a culture of innovation in your organization by tapping into your employees’ creativity. A creative environment is how many ideas end up transforming products and business models. How do you keep the creative juices flowing in your firm so individuals are incentivized and encouraged…

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Meet Generation Z

October 6, 2015 / by ReSource Pro Editorial Team

Generation Z is made up of individuals born between 1995 and today, and represent more than one -fourth of America’s population. They are the children of Gen Xers and are culturally diverse, eager to work, savvy, in control and want to make a difference in the world. What else should we know about this generation? Here…

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Out of the Way Millennials, Make Way for Generation Z

October 1, 2015 / by ReSource Pro Editorial Team

ReSourceful Thinking has covered a lot of ground when it comes to Millennials but now it’s time to look at Generation Z – tweens and those barely out of high school who make up the next group of employable, marketable individuals. How do Gen Zers differ from Millennials? In the New York Times article, “Move Over, Millennials,…

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4 Ways to Increase Contribution per Employee

September 29, 2015 / by ReSource Pro Editorial Team

Look at the wasted time taking place among your employees. our CEO Dan Epstein calls this “Zombie time.” It includes but is not limited to: workflow interruptions, redundant activities, over-qualified processing, and over-production on accounts.Differentiate good, healthy hours that deliver value to clients from the wasted time within an organization to optimize your environment and create…

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Two Magic Metrics for Profitable Agency Growth

September 22, 2015 / by ReSource Pro Editorial Team

Our very own Dan Epstein, CEO, ReSource Pro, was a recent guest on Monday Morning. Monday Morning is a mini-webinarseries hosted by insurance marketer George Nordhaus. On this episode Dan discussed two magic financial measurement concepts for use in increasing an agency’s profitability and growth: contribution per employee and premium-to-profit ratio. Typically agencies look at…

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Women: The World’s Most Wasted Asset

September 17, 2015 / by ReSource Pro Editorial Team

In a recent edition of Monday Morning with insurance marketer George Nordhaus, Marilyn Norman, Senior Client Advisor at ResourcePro, discussed the underutilization of women in the global workforce and the positive impact they have on business. During the fascinating discussion Marilyn shared some facts about historical and current views on women in different cultures around…

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4 Ways Insurance Agencies Can Give Back

August 18, 2015 / by ReSource Pro Editorial Team

The insurance industry gives back to communities locally and globally in a big way. According to a survey conducted by the Insurance Industry Charitable Foundation (IICF) in partnership with McKinsey & Company and the Insurance Information Institute (I.I.I.), charitable giving across the P&C industry – from the largest carriers to the smallest agencies nationwide –…

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Attracting Millennials to Insurance

July 9, 2015 / by ReSource Pro Editorial Team

Much has been written over the last several years about the talent gap the insurance industry faces, and its unpreparedness to fill this gap as more than 40% of insurance agency staff members are over 50 years old and increasingly more baby boomers are set to retire. A recent article in IBA Magazine, “Attracting the…

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