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In the insurance industry, there is perhaps no buzzier word than “innovation” – except for maybe AI, of course. The industry’s focus has been glued on adopting innovative technologies and distribution approaches to stay competitive, enhancing customer experiences, streamlining operations, and developing new products. However, in recent years, a new business driver has taken over
By
Heather Turner
To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.
By
Resource Pro Editorial Team
We are thrilled to announce that ReSource Pro has been recognized as a winner of the 2025 CSO Awards. This honor places us among a prestigious group of organizations celebrated
byResource Pro Editorial Team
Is AI shaping P&C, or stripping it of what matters? Artificial intelligence is already changing the world and is poised to reshape every aspect of our lives. There is little
byMark Breading
In the insurance industry, many operations leaders feel like they’re stuck playing an endless game of whack-a-mole. Fix one problem, and two more pop up. Between integrating fragmented systems, balancing
bySteve Murphy
Since the dawn of the Internet, predictions have abounded about the demise of the insurance agent, with the idea that the digital world would drive a shift to direct, online
byMark Breading
We sat down with Traci Slater, Assistant Manager, SDU – ReSource Pro Compliance, US, to discuss the growing demand for specialty licensing support and how the company has enhanced its
byResource Pro Editorial Team
Peak renewal season means a sudden high volume of tasks, from paperwork to customer communications. The 2025 insurance renewal season will be no exception, with some experts predicting added layers
byErnie Feirer
With the thousands of blogs, articles, and presentations on AI and P&C insurance saturating the market, you may be wondering, “What more can be brought to the table?” While this
byMark Breading
Okay, the title of this blog may be stretching the point – innovation is certainly occurring in all segments of the P&C industry. However, a strong case can be made
byMark Breading
In 2005, Dan Epstein responded to a handwritten job ad for a sales and marketing role at a startup offering insurance processing services. Eight months later, he made his first
byResource Pro Editorial Team
ReSource Pro is proud to announce its recognition as a Leader in the latest ISG Provider Lens™ 2024 Quadrant Report for Property and Casualty (P&C) Insurance BPO Services. This accolade
byResource Pro Editorial Team
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