ReSourceful Thinking

THE OFFICIAL BLOG OF RESOURCE PRO

The Process Paradox

June 1, 2017 / by Dan Epstein

You can have great assets, great people, great resources, great intellectual capital and great opportunities in your insurance organization, and still be expending excess energy, spinning your wheels and suffering considerable loss in output.

Tag list: Continue reading

The Most Important Thing About Data and Analytics Is Not the Data

April 4, 2017 / by Andy Niver

Have you ever been promised that if you just had [fill in the blank] data, you could generate game-changing insights that would transform your insurance operations? If only it were that simple. Unfortunately, insights don’t come from simple osmosis by staring at your new reports and dashboards. That is a recipe for analysis paralysis, and…

Tag list: , Continue reading

No Left Turns

March 16, 2017 / by Patrick Armstrong

Sometimes, the best business lessons come from unexpected places. For example, one might assume there are few similarities between insurance business processes and the world of logistics and package delivery. Yet, taking a closer look, we find an interesting and helpful correlation. In the 1970’s UPS, the world’s largest package delivery company, started experimenting with…

Tag list: , Continue reading

Can We Change?

March 2, 2017 / by Judy Sigel

In the insurance industry, we have often been slow to make changes; but today, the need has never been greater.  In an environment moving toward interconnected technologies, artificial intelligence, drones, changing workplace dynamics and industry profit pressures, legacy processes, procedures and methodologies no longer serve the needs insureds.  Companies like Lemonade Insurance Company have turned…

Tag list: , Continue reading

From Insurance Outsourcing to Operations Excellence

February 17, 2017 / by Dan Epstein

In 2004, ReSource Pro got into the insurance outsourcing business.  Today we’re in the insurance operations excellence and analytics business. Back in the day, the need of insurance organizations was to fill a gap in staffing, solve backlogs or take on tasks no one wanted to do.  We provided those services at a substantial savings…

Tag list: , Continue reading

The Cost of Inaccuracy

February 13, 2017 / by Matt Bruno

We know the impact good quality has on a brand or business. It can allow them to command premium pricing for their product, and it is a powerful driver for customer loyalty and growth. In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.…

Tag list: Continue reading

Tomorrow’s Insurance: A Graphic Novel

July 12, 2016 / by Dan Epstein

For several years, ReSource Pro has been engaged in a dialogue with our clients about the future of insurance distribution. The advent of devices embedded in everything from walls, wires, tires, pipes to human bodies will precipitate a revolution in how risks are measured and controlled. The roles of the insured, agent, broker and carrier will be transformed. It’s…

Tag list: Continue reading

Project Manage Like You Mean It

May 10, 2016 / by ReSource Pro Editorial Team

Organizations of all sizes and across all industry sectors have been steadily embracing project management as a way to control and improve project results. The reason is simple: Adhering to project management methods and strategies reduces risks, cuts costs and improves project success rates. Project management, when implemented properly, helps to anticipate and mitigate or…

Tag list: Continue reading

How to Create Smart Operations

May 3, 2016 / by ReSource Pro Editorial Team

There is tremendous opportunity for greater profitability for agencies that implement best practices in their organizations. In fact, the top 25% of agencies with revenues of $5 million-$10 million that have created smart operations are 30-50% more productive than the average agency, with a spread per employee of $85,940 vs. $64,752. If you have 50 employees,…

Tag list: Continue reading

Reinforcement and Change Management

April 28, 2016 / by ReSource Pro Editorial Team

While making a change in an organization is difficult enough, sustaining it can be even harder, which is why it’s imperative to have reinforcements, the last component in the ADKAR model for successful change management. The focus on reinforcement should be strong so that desired results are delivered. How do you build reinforcement? There are…

Tag list: , Continue reading

Knowledge and Ability Make Change Happen

April 12, 2016 / by ReSource Pro Editorial Team

We’ve discussed the importance of awareness and building desire in the change management process in previous posts. Now it’s time to equip your employees with the knowledge and ability they need to make change happen. From a change management perspective based on the ADKAR model, there are two types of knowledge an employee needs in…

Tag list: , Continue reading