ReSourceful Thinking


Operations Boot Camp ’18 Wrap-up

April 17, 2018 / by ReSource Pro Editorial Team

This year marked the largest turnout for our 6th Annual Operations Boot Camp hosted in sunny Orlando, Florida. Over 200 people attended 24 sessions, where they learned that there are valuable lessons that can be applied from outside the insurance world; whether that be in tech, fashion, neuroscience or frozen yogurt.

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A Renaissance for the Humble Bot

November 30, 2017 / by Christopher Frankland

With the technology in place to support chatbots (AI, machine learning and automation) evolving at a frenetic pace, the chatbot is rising from the ashes with a newly defined purpose.

Here at the Innovation Technology Lab at ReSource Pro’s Insurance Experience Center, we are constantly pushing ourselves to rethink the Insured Experience through the digital lens.

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The Importance of Training in Insurance Processing

September 28, 2017 / by Violet Xu

How your insurance organization services its clients and accounts is largely dependent on the quality of output from your administrative processes. If you’ve got slow turn-around times, mistakes and requests for more information and other inefficiencies, your organization is bound for poor service – no matter how pleasant your staff may be.

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Top Challenges You’ll Face When Selecting a BPO Provider

September 8, 2017 / by Amber Brethouwer

We often hear from customers that the hardest part of starting to use an insurance outsourcing service, is starting to use an insurance outsourcing service. This is especially true for businesses that have never used outsourcing, also referred to as BPO (business process outsourcing) or BPM (business process management), before.

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Insurance Outsourcing Becomes an Industry

August 21, 2017 / by ReSource Pro Editorial Team

Over the last decade, insurance outsourcing has evolved to meet market needs. Like in many developing industries, outsourcing providers have taken different approaches to serve insurance clients. Today, providers mostly fall into three categories: Traditional, Transactional and Strategic

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Insurance Outsourcing Solutions for All

August 14, 2017 / by Patrick Armstrong

As previously discussed in this series, business process outsourcing (BPO) or ‘outsourcing’ in the insurance industry has been around for quite some time. Initially, outsourcing was leveraged almost exclusively by large insurance organizations. But what about the rest of the industry? 

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