2017 Year In Review
It’s been a very memorable year! Here’s to continued collaboration in 2018.
ReSourceful Thinking
THE OFFICIAL BLOG OF RESOURCE PRO
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Mission-Driven Management: What It’s All About
In this series of blog posts, I’ll be talking about why Mission-Driven Management is so important for sustained business growth and profitability for the insurance industry, and how businesses get there. We’re starting things off by talking about ‘The Alignment Principle’.
A Renaissance for the Humble Bot
With the technology in place to support chatbots (AI, machine learning and automation) evolving at a frenetic pace, the chatbot is rising from the ashes with a newly defined purpose.
Here at the Innovation Technology Lab at ReSource Pro’s Insurance Experience Center, we are constantly pushing ourselves to rethink the Insured Experience through the digital lens.
Eliminating the Cost of Missing Information
Read the full Operations Advisory case study to learn how ReSource Pro eliminated two follow-ups per account and reduced total annual processing time by 12%, all while increasing proficiency and profitability for the organization.
Why I Don’t Like Black Belts
Black belts are great when it comes to martial arts, or you just need to keep your pants from falling off…but I’m not talking about judo or fashion choices here. I’m talking about ‘Six Sigma Black Belts’ and why I don’t like them.
Is Your Insurance Organization Prepared for Disaster?
The recent destruction caused by epic hurricanes in the last few weeks has brought to light how important business continuity planning is to insurance organizations – especially for those insurance agencies that were hit by the same disaster as their insureds.
Technology Trends in Insurance Outsourcing and BPO
As in all industries, technology continues to disrupt the way we do just about everything. We recently asked some of our own experts to give us their take on how technology trends are impacting the insurance industry and outsourcing.
The Importance of Training in Insurance Processing
How your insurance organization services its clients and accounts is largely dependent on the quality of output from your administrative processes. If you’ve got slow turn-around times, mistakes and requests for more information and other inefficiencies, your organization is bound for poor service – no matter how pleasant your staff may be.
How Segmentation Reduced Processing Costs
When analyzing the renewal processing costs for one of our clients, ReSource Pro found that more than 50% of all accounts had revenues that were below the average renewal processing cost.
Top Challenges You’ll Face When Selecting a BPO Provider
We often hear from customers that the hardest part of starting to use an insurance outsourcing service, is starting to use an insurance outsourcing service. This is especially true for businesses that have never used outsourcing, also referred to as BPO (business process outsourcing) or BPM (business process management), before.
Bridging the Gap in the Insurance Industry’s Talent Battle
For years now, the insurance industry has struggled to attract and retain people. Now, with so many in the industry set to retire, addressing the industry’s talent crisis has become a top priority for many insurance executives.
Insurance Outsourcing Becomes an Industry
Over the last decade, insurance outsourcing has evolved to meet market needs. Like in many developing industries, outsourcing providers have taken different approaches to serve insurance clients. Today, providers mostly fall into three categories: Traditional, Transactional and Strategic
Insurance Outsourcing Solutions for All
As previously discussed in this series, business process outsourcing (BPO) or ‘outsourcing’ in the insurance industry has been around for quite some time. Initially, outsourcing was leveraged almost exclusively by large insurance organizations. But what about the rest of the industry?
Crowdsource Innovation Within Your Insurance Organization
Are you getting the most out of the creativity and ingenuity of your people? Most insurance organizations don’t realize how much expertise and insight their people can bring to a product, process or service where they have experience. In fact, they are often not even asked their opinion.
The Dynamic Employee Benefits Environment Needs a Nimble Broker Operation
According to Prudential’s Ninth Study of Employee Benefits, 81% of benefits brokers said their role has changed a great deal in the last five years. The employee benefits landscape has changed significantly, with the role of the benefits broker having shifted from being sales-focused to service-oriented.