Use Case: Comprehensive Training for a New Policy Administration System
A specialty carrier was seeking to implement a new administrative system with a facilitated training curriculum for end users. As the carrier was focused on the technology build, testing, and launch of the new system, they realized they needed a partner who could support the training curriculum build and deployment.
How To Assess Your Organization’s Automation Readiness
Determining whether automation makes sense for your insurance organization requires assessment across multiple areas—your people, your business process, and your technology systems. It is critical to understand each area while considering implementing automation.
6 Trends Impacting Retail Insurance Agencies & Brokers
Between economic and talent challenges, increasing compliance obligations, and more, 2023 is set to be another interesting year for the insurance industry. Let’s explore the top trends affecting the space today and examine the impact they’ll have on retailers.
Opportunities Abound for Agents in E&S Market
The excess and surplus lines insurance market has long been a source of solutions for companies with emerging and difficult-to-place risks. The steady growth in E&S premium volume over the past two decades have made non-admitted business attractive for agencies and brokerage firms.
Commercial Insurers are Approaching Strategic Initiatives Differently
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When analyzing the research from two lenses—trends in small commercial and mid/large commercial— we uncovered several major themes that define how commercial lines insurers are approaching strategic initiatives today.
What Economic Trends Are Impacting Surplus Lines?
Macroeconomic conditions are challenging for insurance companies in general, but they offer some opportunities for surplus lines companies. With inflation at a 40-year high, insurance rates are likely to remain high, driving more risks to the surplus lines market.
M&A Keeps the Non-admitted Market Growing
Mergers and acquisitions have reached record heights for brokers in recent years. At the same time, rate increases and tightening in the admitted insurance market are causing more business to flow into excess and surplus (E&S) lines.
A Roadmap to Growth for Workers’ Comp Carrier
To achieve long-term growth, a carrier sought to expand into new lines of business and diversify geographically with new products & channels. Throughout this journey, the client needed to maintain a strong balance sheet while delivering a superior customer experience.
The Metaverse: Closer Than You Think or Further Than You Can Imagine?
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There are arguments both for and against the near-term emergence and impact of the Metaverse. It is fun to think about how it may dramatically alter human existence in the future, but first, it is important to define what is even meant by the term—and there is no universal agreement on the concept.
Distribution Tech: Where Personal Lines Insurers Are Investing
Understanding the needs of stakeholders and allocating investments accordingly to enhance digital capabilities not only improves the customer experience of agents and policyholders but also delivers greater efficiencies internally.
