ReSource PRO TIPS: Operations Consultant Stephanie Houston
We spoke with productivity expert Stephanie Houston, who joined the Operations Advisory team in 2019 after 10 years in the property and casualty insurance industry. Here are some amazing personal and organizational productivity hacks.
How to Avoid Work-From-Home Productivity Slumps
More than eight months into the shift to remote work, new challenges could threaten customer service levels in insurance once again. Here’s how you can better support your remote teams as fatigue and other difficulties settle in.
James River improved quality by 100x in 60 days
James River had to tackle a surge in claims processing and manual payments from a fast-growing account while maintaining quality and service level agreements. ReSource Pro’s BPM solution boosted claims quality by 100x, cut down processing time by 4%, and reduce operating costs.
3 Most Common Insurance Policy Errors
At ReSource Pro, we process thousands of insurance policies every month on behalf of our clients. In 2018 alone, we discovered more than 4.5 million discrepancies. Here are the three most common errors we uncover.
How to Prevent Ransomware Attacks to Insurance Organizations
The U.S. government issued a warning this week about increased ransomware attacks on healthcare organizations. Here’s what you need to stay prepared.
ReSource PRO TIPS: Steve Anderson, Author of The Bezos Letters
In our new series, ReSource Pro Tips, we share the personal and organizational productivity hacks of top insurance professionals and thought leaders. We’re kicking off with Steve Anderson, co-author of The Bezos Letters.
How the 2020 Recession is Different From 2008 for Insurance
We’ve seen recessions before, but not like this. Here are answers to insurance professionals’ four biggest questions about the economy.
6 Reasons for Insurance Professionals to Go to Virtual Boot Camp
ReSource Pro’s Boot Camp is going virtual this November 9-10. From networking with other insurance professionals to learning new strategies to improve your organization, here are six reasons to attend this exciting industry event.
We Need to Talk About Certificates. It’s Time for a New Approach.
Certificates of insurance can be a vital moment of truth for insureds, yet are often delegated to entry level employees. Here’s why most solutions to certificate requests fail.
Strength in Diversity
Have you ever felt like you weren’t being heard at a meeting? We’ve all been there, but for some it’s a chronic issue, and can hold us back professionally. Having a seat at the table is important, but getting your voice heard is where you really make change.
