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The 2025 Strategic Initiatives report from ReSource Pro Insights provides a comprehensive view of how commercial lines carriers are prioritizing investments, modernizing processes, and adopting new technologies. Drawing on survey data and executive perspectives, this research highlights where insurers are focusing to optimize operations, enhance customer experience, and
In the insurance industry, there is perhaps no buzzier word than “innovation” – except for maybe AI, of course. The industry’s focus has been glued on adopting innovative technologies and distribution approaches to stay competitive, enhancing customer experiences, streamlining operations, and developing new products. However, in recent years,
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Heather Turner
- Corporate News, New Hires
Veteran finance and technology executive brings multi-industry leadership and a history of driving impactful change to ReSource Pro.
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ReSource Pro
- Acquisitions, Corporate News
Acquisition enhances ReSource Pro’s ability to help carriers, MGAs, and brokers modernize workflows through expanded core systems implementation and support expertise.
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ReSource Pro
To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a
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Resource Pro Editorial Team
- Corporate News
ReSource Pro marks 21 years of helping retail agencies, wholesalers, and MGAs streamline surplus lines compliance with expert support and modern technology.
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ReSource Pro
We are thrilled to announce that ReSource Pro has been recognized as a winner of the 2025 CSO Awards. This honor places us among a prestigious group of organizations celebrated for their innovative, high-impact security initiatives that safeguard digital ecosystems in an era of rapidly evolving threats.
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Resource Pro Editorial Team
In a rapidly evolving market where customer expectations and industry dynamics are constantly shifting, retail agencies must remain agile and proactive to stay competitive. ReSource Pro’s annual research on strategic initiatives provides observations of the retail agent and broker market from a survey of industry executives, evaluating 12
Is AI shaping P&C, or stripping it of what matters? Artificial intelligence is already changing the world and is poised to reshape every aspect of our lives. There is little debate over this, especially with the advent of GenAI and now Agentic AI. These technologies have advanced so
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Mark Breading
Artificial intelligence (AI) is reshaping how retail insurance agencies deliver client service, manage operations, and compete in a rapidly evolving market. From automating policy checks to enhancing claims support, AI helps agencies boost efficiency, reduce errors, and elevate customer experiences. This report outlines the most impactful AI use
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