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To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a
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Resource Pro Editorial Team
- Corporate News
ReSource Pro marks 21 years of helping retail agencies, wholesalers, and MGAs streamline surplus lines compliance with expert support and modern technology.
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ReSource Pro
We are thrilled to announce that ReSource Pro has been recognized as a winner of the 2025 CSO Awards. This honor places us among a prestigious group of organizations celebrated for their innovative, high-impact security initiatives that safeguard digital ecosystems in an era of rapidly evolving threats.
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Resource Pro Editorial Team
In a rapidly evolving market where customer expectations and industry dynamics are constantly shifting, retail agencies must remain agile and proactive to stay competitive. ReSource Pro’s annual research on strategic initiatives provides observations of the retail agent and broker market from a survey of industry executives, evaluating 12
Is AI shaping P&C, or stripping it of what matters? Artificial intelligence is already changing the world and is poised to reshape every aspect of our lives. There is little debate over this, especially with the advent of GenAI and now Agentic AI. These technologies have advanced so
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Mark Breading
Artificial intelligence (AI) is reshaping how retail insurance agencies deliver client service, manage operations, and compete in a rapidly evolving market. From automating policy checks to enhancing claims support, AI helps agencies boost efficiency, reduce errors, and elevate customer experiences. This report outlines the most impactful AI use
The State of AI in P&C Insurance report from ReSource Pro Insights offers one of the most comprehensive examinations of how artificial intelligence is reshaping the property and casualty insurance landscape. The research goes beyond surface-level trends to explain how carriers, MGAs, and retail agencies are adopting AI
In the insurance industry, many operations leaders feel like they’re stuck playing an endless game of whack-a-mole. Fix one problem, and two more pop up. Between integrating fragmented systems, balancing standardization with client customization, and managing legacy processes, all while navigating talent crisis. It’s no wonder operations are
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Stephen Murphy
Since the dawn of the Internet, predictions have abounded about the demise of the insurance agent, with the idea that the digital world would drive a shift to direct, online sales and service. Digital capabilities have certainly had a big impact on the world of insurance distribution. From
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Mark Breading
Insurance in 2035 will look dramatically different from the industry we know today. Technology, demographic shifts, economic volatility, and rapidly evolving risk landscapes are fundamentally reshaping how carriers, MGAs, wholesalers, and retail agencies operate. As the pace of change accelerates, leaders must understand the structural forces redefining the
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