ReSource Pro was recognized for Excellence in Customer Experience for the white glove service delivered while transforming a client’s lead management operations
NEW YORK, NEW YORK, July 14, 2026 — ReSource Pro, a leading provider of strategic operations solutions for the insurance industry, has been named to PropertyCasualty360’s Insurance Luminaries Class of 2026 in the category of Excellence in Customer Experience.
This recognition celebrates innovation in the property and casualty insurance industry. The awards program spotlights top professionals and organizations within the sector that strive to modernize and humanize the business. The 2026 winners were selected by a panel of industry experts based on how well they stated and achieved goals with regards to the nomination category; how impactful their work has been; how dedicated the nominee has been to furthering modernization and humanization in the P&C insurance business; and how committed and dedicated the nominee has been to high ethical standards, service and excellence.
ReSource Pro earned this honor through its transformational partnership with a large global broker. PropertyCasualty360 recognized that ReSource Pro’s Operations Advisory team “transformed the brokerage’s lead management process through a customized, data-driven solution that improved visibility, accountability, and operational efficiency across the organization,” noting that the initiative demonstrated “ReSource Pro’s commitment to understanding client needs, delivering tailored solutions, and driving meaningful improvements in both customer experience and business performance.”
“This year, the team behind PropertyCasualty360.com was thrilled to scale up our annual professional recognition program to more accurately reflect the depth and breadth of the P&C insurance industry,” says Editor-in-Chief Elana Ashanti Jefferson. “People outside of insurance often fail to recognize the history, mission, technology, heart and smarts that are the underpinning of this industry. That’s why I am doubly excited to spotlight more individuals and organizations through the 2026 Insurance Luminaries Awards program and inaugural event. These awards pay homage to the critical work around making insureds whole after a major loss while also empowering innovation and modernization to address ever more complex risks and consumer demands.”
The impact was decisive. What began as a pilot program earned the brokerage’s confidence so thoroughly that they expanded the solution across their entire North American operations. This project gave producers and sales leadership more accurate pipeline visibility, enabling data-driven coaching at scale, and ensuring coordinated client outreach across the organization. The work demonstrated that true excellence in customer experience is built through partnership, precision, and a commitment to addressing root causes rather than symptoms.
“Don’t underestimate the ability to improve any process within your operation, no matter how trivial or low value it may seem at first glance,” said Cheryl Kusick, VP of Operations Advisory at ReSource Pro. “Looking deeper into seemingly small inefficiencies can yield transformative benefits that drive significant value across your entire organization.”
This award reflects the standard ReSource Pro holds across every client engagement. The company’s Operations Advisory team brings deep insurance expertise, a highly consultative approach, and the operational rigor to design solutions that are not only effective at launch but built to scale. By investing the time to understand each client’s unique environment and treating clients as partners in the process, ReSource Pro has established itself as a trusted extension of clients’ own teams, and this recognition from PropertyCasualty360 affirms that commitment at an industry level.
To learn more about ReSource Pro’s Operations Advisory services, click here.
About ReSource Pro
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 3,200+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a specialized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. The company is at the forefront of applying managed agentic services to help insurance organizations achieve measurable business outcomes at scale.
ReSource Pro has maintained a 96%+ client retention rate for more than a decade and is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among just eight companies to achieve that level of repeat growth recognition in the list’s 40+ year history. Learn more at resourcepro.com.
