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Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people. At Summit 2026, Stephen Murphy, Senior Practice Director for the Carrier Practice, and Amber Brethouwer, SVP of Strategic Accounts at ReSource Pro, made the case that capacity management is no
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Resource Pro Editorial Team
Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately
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Resource Pro Editorial Team
Right now, the insurance industry faces unprecedented challenges and opportunities – and strategic partnerships are more vital than ever. In a recent interview with InsurTech Ohio, Beth Taylor, Senior Vice
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Resource Pro Editorial Team
In a recent feature for CIAB’s Leader’s Edge, Dan Epstein, CEO of ReSource Pro, provides insights into insurance industry trends for agencies and brokers into 2025.
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Resource Pro Editorial Team
At ReSource Pro, we’re deeply committed to cybersecurity and business continuity. Here’s a behind-the-scenes look at how our team responded to the recent global CrowdStrike outage.
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Todd Yu
Our website is shiny and new – but our core mission and service-centric mindset haven’t changed.
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Beth Taylor
In a recent Coffee Talk session with ACN’s Brian Langerman, Mark Breading, Senior Partner of Transformation Services at ReSource Pro, discussed the evolving landscape of the P&C insurance industry.
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Mark Breading
The insurance industry is known for being traditional and cautious, which often means adopting new technology later than other industries. But with the rise of the Internet of Things (IoT)
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Heather Turner
With the current hard market, carrier delays, and increasing rates and coverages required, retailers are in a difficult position: maintaining adequate coverage for your insureds while shopping different carriers and
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Philip Vallido
ReSource Pro experts were prominently featured in the latest Insurance Journal article, contributing valuable ideas on optimizing sales, marketing, and agency management. They cover a range of topics, from AI
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Resource Pro Editorial Team
Meredith Barnes-Cook is an award-winning insurance strategist with four decades of industry experience. With a strategic focus on optimizing policy servicing operations, she understands the intricate interplay between people, process,
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Resource Pro Editorial Team
For the insurance industry, Artificial Intelligence (AI) can prompt mixed emotions: excitement, concern, and confusion. This is especially true when we discuss AI’s impact on customer interactions, risk assessment, and
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Mark Breading
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