Blog
Find a little bit of everything, from research highlights to use cases and how-to guides.
Featured posts
Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately
by
Resource Pro Editorial Team
Insurance AI initiatives stall in production not because the technology fails but because of gaps in governance, tacit knowledge capture, and organizational readiness. John Deahl of Telos argues that closing the pilot-to-production gap requires capturing experienced judgment, defining use cases before buying platforms, and building governance from day one.
by
Resource Pro Editorial Team
Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people.
by
Resource Pro Editorial Team
Most insurance organizations approach AI governance the same way they approach regulatory compliance: reactively. They wait for guidance from state insurance departments or federal bodies, stay cautious in the interim,
by
Resource Pro Editorial Team
When insurance organizations talk about insurance distribution automation, the conversation gravitates almost immediately toward speed. How fast can a submission move through the pipeline? How quickly can a policy be
by
Resource Pro Editorial Team
Artificial intelligence is dominating boardroom conversations across the insurance industry. Organizations are exploring new use cases, evaluating emerging technologies, and looking for ways to improve efficiency, decision-making, and customer experiences.
by
Su-Ting Fu and Resource Pro Editorial Team
The insurance intermediary landscape is more competitive than ever. As MGAs and wholesalers pursue growth through geographic expansion, producer hiring, and new product launches, one operational challenge consistently emerges as
by
Resource Pro Editorial Team
The insurance industry has spent nearly three decades waiting for a technological revolution. Straight-through processing, predictive underwriting, and dynamic pricing have been tomorrow’s promises for so long that many stopped
by
Resource Pro Editorial Team
Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and
by
Ming Kostuck
For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions.
by
Resource Pro Editorial Team
Growing insurance operations face a common challenge: maintaining underwriting quality while managing increased complexity, costs, and operational inefficiencies. As portfolios expand, organizations must balance speed to market with rigorous underwriting
by
Resource Pro Editorial Team
The industry doesn’t have a clear leader, yet Insurance is at an inflection point. Core business models are shifting. Market conditions are tightening. And AI is accelerating how quickly leaders
by
Michael Costonis
You might be interested in
Let’s work through it together
Elevate your operations, realize your technology goals, and see how much you can achieve with the right support.