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Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately
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Resource Pro Editorial Team
Insurance AI initiatives stall in production not because the technology fails but because of gaps in governance, tacit knowledge capture, and organizational readiness. John Deahl of Telos argues that closing the pilot-to-production gap requires capturing experienced judgment, defining use cases before buying platforms, and building governance from day one.
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Resource Pro Editorial Team
Insurance leaders have more access to capable AI tools than at any prior point in the industry’s history. The tools are more powerful, more accessible, and, in many cases, more
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Resource Pro Editorial Team
Building a successful MGA (Managing General Agent) operation isn’t a single act, it’s a series of high-stakes decisions made under pressure, with limited time and often without a clear playbook
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Resource Pro Editorial Team
Premium leakage is not a new concept in insurance, but the scale of it in commercial lines, and construction in particular, represents a level of revenue erosion that most carriers
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Resource Pro Editorial Team
Across insurance, modernization has evolved from a strategic initiative into an operational necessity. Carriers are replacing decades-old policy administration systems, MGAs are expanding into new products, and Retail Agencies are
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Gerry Leitão
This playbook outlines a strategic framework for managing your adjuster roster at scale, ensuring your team is always compliant, licensed, and ready to deploy.
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Resource Pro Editorial Team
ReSource Pro’s analysis of 2025 deals, featured in our 2025 Core Systems Purchasing Trends report, shows 135 core system purchases in the North American P&C space, the highest volume recorded
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Heather Turner
Every insurance organization works hard to manage risk, improve profitability, and drive growth. Premium leakage is a challenge that quietly undermines all three goals.
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Resource Pro Editorial Team
The insurance industry’s capacity to provide coverage for climate and cyber risks is increasingly the subject of public and regulatory attention. What receives less scrutiny is the structural reason the
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Resource Pro Editorial Team
Producer licensing is the operational foundation of every MGA and wholesaler. Without properly licensed and appointed producers, your business cannot operate. Not in any state, not with any carrier. Yet
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Resource Pro Editorial Team
There is a pattern that has repeated itself across every wave of technology adoption in insurance: senior leadership announces a transformation vision, pilot teams demonstrate compelling results, and then execution
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Resource Pro Editorial Team
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