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Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people. At Summit 2026, Stephen Murphy, Senior Practice Director for the Carrier Practice, and Amber Brethouwer, SVP of Strategic Accounts at ReSource Pro, made the case that capacity management is no
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Resource Pro Editorial Team
Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately
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Resource Pro Editorial Team
The industry doesn’t have a clear leader, yet Insurance is at an inflection point. Core business models are shifting. Market conditions are tightening. And AI is accelerating how quickly leaders
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Michael Costonis
Insurance agencies don’t have an accounting problem. They have a revenue visibility problem.
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Saima Shaukat
The AI panic is in full swing. AI will replace jobs, upend business models, and destroy value. Software companies will die and many industries and professions will be rendered obsolete.
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Mark Breading
For decades, talent management in insurance has been treated as a supporting function. Hiring, training, performance management, and career development lived largely within HR, operating alongside the business rather than
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Resource Pro Editorial Team
Insurance organizations invest heavily in technology, yet many struggle to realize lasting value from those investments. In a recent article published by The Insurance Lead, the author argues that the
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Resource Pro Editorial Team
We believe the best work happens when we’re together. In 2026, ReSource Pro is hitting the road to meet our partners where the industry takes shape, specifically in the rooms
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Resource Pro Editorial Team
The insurance industry is no stranger to talent challenges. An aging workforce, accelerating retirements, and growing role complexity have made attracting and retaining new professionals a strategic concern across carriers,
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Resource Pro Editorial Team
ReSource Pro has been named a Leader in Property and Casualty (P&C) Insurance Services Specialists quadrant of the Insurance Services Specialists report in ISG’s 2025 Provider Lens™ Insurance Services Strategic
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Resource Pro Editorial Team
In a recent article published by The Insurance Lead, “Risk management needs to show its empathetic side: Ernest LeGrand on building strategic leadership in an AI driven world,” author David
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Resource Pro Editorial Team
Small business insurance remains one of the most misunderstood and operationally challenging segments in the industry. Despite representing nearly half of the U.S. private workforce and contributing roughly 44% of
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Resource Pro Editorial Team
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