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Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people. At Summit 2026, Stephen Murphy, Senior Practice Director for the Carrier Practice, and Amber Brethouwer, SVP of Strategic Accounts at ReSource Pro, made the case that capacity management is no
by
Resource Pro Editorial Team
Insurance has invested heavily in the front and back ends of the customer relationship. Underwriting has been refined over decades. Claims processing has been automated, streamlined, and restructured. The actuarial models have grown more sophisticated. What has largely not been fixed is the window that matters most to a policyholder: the hours and days immediately
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Resource Pro Editorial Team
CES 2026 highlighted how AI, automation, and connected technologies are reshaping insurance. From property risk and auto mobility to underwriting and operations, insurers must move beyond experimentation and build operating
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Ming Kostuck
In a recent article published by The Insurance Lead, “Closing the protection gap: how Faura tackles insurance’s $350 billion natural disaster problem,” the publication highlights Faura’s attempt to reframe how
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Resource Pro Editorial Team
In a recent article published by The Insurance Lead, “Insurance innovation moves at a glacial pace. Mile Auto’s Fred Blumer thinks that’s about to change.” Author David Kaplan explores Blumer’s
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Resource Pro Editorial Team
Compliance is a critical aspect of running a successful business, yet many companies struggle with it. Whether you’re just starting out or dealing with limited resources, understanding your options is
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Resource Pro Editorial Team
As 2025 comes into focus, insurance organizations are balancing fast-moving technologies, new distribution models, and a global war for talent. Across the year, several stories stood out for how clearly
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Resource Pro Editorial Team
Insurance agencies face a rapidly expanding tech landscape, from core systems to new AI solutions. This summary outlines how ReSource Pro’s three-tiered model helps leaders assess maturity, prioritize tools, and
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Vinay Shah and Mark Breading
A vendor change isn’t just a replacement; it’s a chance to resolve pain points and strengthen visibility, control, and efficiency. When Agencies Must Change Vendors Vendor changes often start with
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Resource Pro Editorial Team
Cyber threats evolve daily, and the insurance industry must stay vigilant. Discover how ReSource Pro’s award-winning cybersecurity programs, guided by CISA best practices, help safeguard client data and build trust
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Resource Pro Editorial Team
Women make up nearly 60% of the insurance workforce, yet only 23% of carrier executives and just 11% of technology leaders. For Deb Smallwood, these aren’t just statistics. They’re proof
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Resource Pro Editorial Team
At Applied Net 2025, AI emerged as the defining force of the Intelligent Insurance Era. This post explores how vertical, insurance-specific AI is reshaping operations—enhancing human expertise, enabling smarter workflows,
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Ming Kostuck
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