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ReSource Pro's Insurance Experience Center improved the client's operations by delivering timely service to agents and insureds through both front-office and back-office services.
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Resource Pro Editorial Team

Automation-enabled business process management provides the best of both worlds: You outsource complex mission-critical processes to experienced professionals who are also equipped to maximize the value of RPA.
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Mark Breading

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KALEIDOSCOPE Episode 5 is now live. In this episode, Al Lewis, CEO of Quizzify, a prolific writer, and a graduate of Harvard Law School, joins co-hosts Susan Toussaint and Frank
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Susan Touissant

Previously, we looked at the importance of carrier contingent commissions to agency profits and discussed a few strategies for maximizing them. Now, we’re going to dig into the real nitty-gritty:
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Resource Pro Editorial Team

Small business accounts make up a substantial portion of many insurance agencies’ book of business, and servicing them can soak up significant time and energy from account managers. Yet in
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Episode 4 of Kaleidoscope has arrived! Today on the podcast, meet Pat Costello of Evolve Insurance, an insurance industry veteran and entrepreneur. Learn more about cyber insurance, ransomware coverage, why
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Susan Touissant

Here’s a deeper dive into the role of contingency commissions and how to maximize them to improve your agency’s profitability.
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Resource Pro Editorial Team

In part one, we shared several E&O prevention best practices that agencies can apply prior to binding coverage. In this post, we’ll discuss what agencies can do to protect themselves
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Brenda Grow

Even for high performing agencies, policy processing requires considerable time and energy. Handing off part of the work to partners can help lighten the burden, but in many cases, agencies
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Resource Pro Editorial Team

In an interview with AM Best TV, Strategy Meets Action’s Deb Smallwood highlighted the key innovations in the insurance industry over the past twenty years.

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