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In the insurance industry, many operations leaders feel like they’re stuck playing an endless game of whack-a-mole. Fix one problem, and two more pop up. Between integrating fragmented systems, balancing standardization with client customization, and managing legacy processes, all while navigating talent crisis. It’s no wonder operations are overwhelmed.
By
Steve Murphy
Since the dawn of the Internet, predictions have abounded about the demise of the insurance agent, with the idea that the digital world would drive a shift to direct, online sales and service. Digital capabilities have certainly had a big impact on the world of insurance distribution. From marketing and sales to servicing and operations,
By
Mark Breading
We sat down with Traci Slater, Assistant Manager, SDU – ReSource Pro Compliance, US, to discuss the growing demand for specialty licensing support and how the company has enhanced its
byResource Pro Editorial Team
Peak renewal season means a sudden high volume of tasks, from paperwork to customer communications. The 2025 insurance renewal season will be no exception, with some experts predicting added layers
byErnie Feirer
With the thousands of blogs, articles, and presentations on AI and P&C insurance saturating the market, you may be wondering, “What more can be brought to the table?” While this
byMark Breading
Okay, the title of this blog may be stretching the point – innovation is certainly occurring in all segments of the P&C industry. However, a strong case can be made
byMark Breading
In 2005, Dan Epstein responded to a handwritten job ad for a sales and marketing role at a startup offering insurance processing services. Eight months later, he made his first
byResource Pro Editorial Team
ReSource Pro is proud to announce its recognition as a Leader in the latest ISG Provider Lens™ 2024 Quadrant Report for Property and Casualty (P&C) Insurance BPO Services. This accolade
byResource Pro Editorial Team
Once again, the Consumer Electronics Show (CES) in Las Vegas showcased the cutting edge of innovation, offering a glimpse into the technologies shaping our future. For insurance professionals, CES 2025
byHeather Turner and Meredith Barnes-Cook
With almost two weeks of 2025 under our belts, we’re taking a moment to reflect on the ideas, trends, and innovations that defined the year for the insurance industry. From
byResource Pro Editorial Team
Advancements in AI and machine learning are transforming the insurance industry, boosting efficiency and enhancing customer experiences. However, Dan Epstein, CEO of ReSource Pro, warns that over-customization is becoming a
byResource Pro Editorial Team
Mark Breading, Senior Partner at ReSource Pro, joined Yale Benvenisti of InsurTech Israel to discuss the current state of partnerships in insurance, and where insurtech fits in. Their biggest focus?
byResource Pro Editorial Team
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