How to Attract Generation Z Employees for Insurance Roles
Who is Gen Z? What do they want & how do you connect with them? Find out how to attract Gen Z in today’s insurance industry.
Susan Toussaint on Why You Should Implement an Agency-Wide Sales Approach
Susan Toussaint discusses how an agency can create a uniform, consistent message to potential clients.
Delivering an end-to-end operations transformation
Optimizing Operations for Scalable, Sustainable Program Administration Insurance program administrators operate at the intersection of service excellence, data-driven decision-making, and operational discipline. As programs scale across personal, commercial, and specialty lines, service operations must evolve to meet rising customer expectations without sacrificing employee engagement or efficiency. Operations optimization for insurance program administrators provides a structured, […]
Susan Toussaint Shows How to Expand an Existing Book of Business
Susan Toussaint, Principal with Oceanus Partners, discusses retention rates and effectively communicating with your clients.
ReSource Pro Hosted Technology Transformation Roundtable
Industry leaders sat with IJ and ReSource Pro, offering their perspectives on what tech changes are to come.
Reward, Communicate, Differentiate
With generational differences gaining attention and more than a third of employees overall looking around for a different job, how can you win?
Resource Pro’s Violet Xu Writes on Roadblocks to Delivering Amazing Customer Service
Violet Xu wrote an article for Property Casualty 360° on recognizing that people are willing to pay a premium for excellent customer service, but insurance organizations fail to meet those expectations.
ReSource Pro Wins an Award of Excellence from IMCA
ReSource Pro is honored to take home an Award of Excellence from Insurance Marketing and Communications Association (IMCA).
CEO Dan Epstein Tagger Writes About Human-Robot Relationships in Leader’s Edge
ReSource Pro’s CEO, Dan Epstein, wrote an article for Leader’s Edge on understanding the complexities of automation.
ReSource Pro’s Violet Xu Writes Article About Preparation Pre-Bots
Violet Xu, VP Global Service Delivery, wrote an article for Rough Notes on what you must do to prepare for automation…with a little help from declutter queen, Marie Kondo.