How Satisfied are Agencies with Insurers’ Digital Capabilities in Personal Lines?
‘
Perhaps no other business segment in insurance has seen the ripple effects of distribution changes like personal lines. Agencies and insurers focused on the segment are often the pioneers of innovative, new approaches in distribution.
Leading third-party claims administrator uses tech-enabled BPM to exceed growth goals
TPA Claims Operations Outsourcing: A Case Study in Scalable Growth Third-party administrators (TPAs) face growing pressure to scale claims operations rapidly while maintaining service quality, controlling costs, and meeting aggressive service-level agreements (SLAs). As TPAs expand into new lines of business, these challenges intensify—particularly when internal infrastructure, staffing, and technology are not yet in place. […]
Insurance Compliance Myths Busted: License Renewals
Insurance agencies and their producers are busy, though sometimes, being busy can lead to overlooking important deadlines, such as insurance license renewals. These are important requirements, and state insurance regulators do not take them lightly.
How an empowered customer service team can make your agency more profitable
Support vs. “Support”: Customer Service in Insurance Agencies Empowered Customer Service for Insurance Agencies. As customer expectations rise and service failures become more visible, agencies face mounting pressure to deliver fast, accurate, and responsive support across the policy lifecycle. At the same time, margins are tightening, talent is scarce, and manual work continues to absorb […]
ReSource Pro guides workers’ comp carrier to growth path
Building Disciplined Growth for a Specialty Workers’ Compensation Carrier Specialty insurance carriers pursuing sustainable growth must strike a careful balance between expansion and discipline. Entering new products, geographies, and distribution channels can unlock significant opportunity—but without clear prioritization, those same moves can introduce outsized risk. This case study highlights how ReSource Pro Consulting helped a […]
Insurance Compliance: What Causes Consent Orders?
Insurance state regulators expect licensees to demonstrate the highest standards of professional and ethical conduct. When they fail to do so, the result is often a consent order, which must responded to promptly and correctly.
Navigating the E&O jungle: A guide to E&O coverage for agents and brokers
Navigating the E&O Jungle: Reducing Risk Without Losing the Client Relationship Errors and omissions E&O risk management is an ever-present reality for insurance agents and brokers. Every day, agencies are expected to place appropriate coverage, manage complex documentation, and meet the expectations of both policyholders and carriers—all while operating in a volatile market shaped by […]
What’s missing in most policy checking solutions?
Learn about the top barriers to delivering accurate policies to clients and how Policy Insights can help.
Guide to identifying automation opportunities
A Practical Guide to Identifying High-Value Automation Opportunities in Insurance Insurance Automation opportunities have become a critical enabler of efficiency, scalability, and workforce optimization across the insurance value chain. From underwriting and policy administration to claims and agency operations, robotic process automation (RPA) and related technologies allow insurers to reduce manual effort, improve accuracy, and […]
Watch out for these 5 pitfalls of automation
Watch Out for These 5 Pitfalls of Automation in Insurance Automation and robotic process automation (RPA) have become powerful enablers of efficiency across the insurance industry. From reducing claims handling costs and improving submission quality to relieving service teams of repetitive work, the potential benefits are significant. Yet despite widespread interest, many insurance organizations struggle […]