Use Case: Supporting a Carrier’s Entry Into the U.S. Market

About the Customer

A specialty risk underwriting organization with operations in Lloyd’s and Bermuda

The Challenge

The client planned an ambitious launch in the United States but was not as familiar with the market and had limited staff to meet its short-term growth goals. The client needed a nimble, experienced partner that could scale quickly and support its rapidly evolving technology platform.

The Solution

ReSource Pro delivered fast, expert, scalable support for the client’s underwriting and claims operations, product configuration and user acceptance testing of the client’s technology platform. In addition, ReSource Pro helped the specialty carrier establish best practices and refine target operating models for the U.S. market. As growth ramped up, ReSource Pro augmented the client’s teams to support policy administration and customer service.

Impact and Results

ReSource Pro assisted the specialty carrier throughout its launch of multiple programs and two acquisitions. Our team delivered trouble-free processing in supporting 17 different programs, including cyber, D&O, E&O, excess casualty, marine, trade credit, property, general liability, energy, environmental, and more. We provided real-time, overnight and rush service in multiple geographies. ReSource Pro completed nearly 100% of processes within requested the turnaround time, with a quality and accuracy rate exceeding 99.75%.


Discover how ReSource Pro helps support carriers’ underwriting and claims operations by visiting our Underwriting Operations Toolkit and Claims Handling pages.