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Women make up nearly 60% of the insurance workforce, yet only 23% of carrier executives and just 11% of technology leaders. For Deb Smallwood, these aren’t just statistics. They’re proof that meaningful change in insurance leadership still has far to go.
By
Resource Pro Editorial Team
At Applied Net 2025, AI emerged as the defining force of the Intelligent Insurance Era. This post explores how vertical, insurance-specific AI is reshaping operations—enhancing human expertise, enabling smarter workflows, and setting the foundation for an empowered, data-driven future in insurance.
By
Ming Kostuck
This isn’t just another labor shortage story. It’s a reckoning. The insurance industry’s claims talent crisis has been decades in the making; the result of short-term cost-cutting, underinvestment in training,
byResource Pro Editorial Team
Digital transformation in insurance doesn’t start with new software — it starts with people, processes, and data. That’s the perspective of Gustavo Guadalupe, CIO of Qualitas Insurance, who has spent
byResource Pro Editorial Team
In a recent feature for CIAB’s Leader’s Edge, Dan Epstein, CEO of ReSource Pro, and Chris Watkins, Chief Information Officer, discuss how insurance leaders can move past the hype around
byResource Pro Editorial Team
Independent insurance agencies often describe a talent shortage as their biggest challenge. But according to industry expert Roger Sitkins, the real issue is a talent imbalance; too many employees focused
byResource Pro Editorial Team
In today’s competitive insurance market, operational efficiency and client experience are essential to growth. Forward-thinking organizations are embracing strategic partnerships to optimize processes, empower their teams, and deliver more value
byResource Pro Editorial Team
In today’s insurance landscape, it’s no secret that digital transformation is top of mind for most organizations. Yet, despite heavy investments, most insurers aren’t realizing its full potential. According to
byResource Pro Editorial Team
What are the strategic priorities for agency leaders in 2025 and beyond? What are the drivers behind those big initiatives? And what hurdles are they striving to overcome? These and
byMark Breading and Heather Turner
As ReSource Pro continues to expand its capabilities across operations, technology, and analytics, financial leadership plays a critical role in supporting strategic growth. We recently welcomed Gene Hugh as our
byResource Pro Editorial Team
In the insurance industry, there is perhaps no buzzier word than “innovation” – except for maybe AI, of course. The industry’s focus has been glued on adopting innovative technologies and
byHeather Turner
To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to
byResource Pro Editorial Team
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