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At the IAIP 2026 International Convention, AM Best TV sat down with Gayla Martin, Senior Account Manager at ReSource Pro and member of Insurance Professionals of Lincoln, for a conversation that cut straight to the core of what separates good insurance professionals from great ones.
by
Resource Pro Editorial Team
Building a successful MGA (Managing General Agent) operation isn’t a single act, it’s a series of high-stakes decisions made under pressure, with limited time and often without a clear playbook to follow. Launch too fast and your operations become a liability. Move too slowly and you cede market share. Scale without the right infrastructure and
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Resource Pro Editorial Team
Premium leakage is not a new concept in insurance, but the scale of it in commercial lines, and construction in particular, represents a level of revenue erosion that most carriers
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Resource Pro Editorial Team
Across insurance, modernization has evolved from a strategic initiative into an operational necessity. Carriers are replacing decades-old policy administration systems, MGAs are expanding into new products, and Retail Agencies are
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Gerry Leitão
This playbook outlines a strategic framework for managing your adjuster roster at scale, ensuring your team is always compliant, licensed, and ready to deploy.
by
Resource Pro Editorial Team
ReSource Pro’s analysis of 2025 deals, featured in our 2025 Core Systems Purchasing Trends report, shows 135 core system purchases in the North American P&C space, the highest volume recorded
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Heather Turner
Every insurance organization works hard to manage risk, improve profitability, and drive growth. Premium leakage is a challenge that quietly undermines all three goals.
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Resource Pro Editorial Team
The insurance industry’s capacity to provide coverage for climate and cyber risks is increasingly the subject of public and regulatory attention. What receives less scrutiny is the structural reason the
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Resource Pro Editorial Team
Producer licensing is the operational foundation of every MGA and wholesaler. Without properly licensed and appointed producers, your business cannot operate. Not in any state, not with any carrier. Yet
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Resource Pro Editorial Team
There is a pattern that has repeated itself across every wave of technology adoption in insurance: senior leadership announces a transformation vision, pilot teams demonstrate compelling results, and then execution
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Resource Pro Editorial Team
Insurance organizations are under pressure to grow, modernize, adopt AI, and improve profitability, all while managing one of their largest and most complex expenses: people.
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Resource Pro Editorial Team
Most insurance organizations approach AI governance the same way they approach regulatory compliance: reactively. They wait for guidance from state insurance departments or federal bodies, stay cautious in the interim,
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Resource Pro Editorial Team
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