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The 98% Solution: Why AI in Insurance Agencies Is Defining 2026

Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and

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Ming Kostuck

The rise of the AI-empowered policyholder: What it means

For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions.

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Resource Pro Editorial Team

Insurance loss control services

Growing insurance operations face a common challenge: maintaining underwriting quality while managing increased complexity, costs, and operational inefficiencies. As portfolios expand, organizations must balance speed to market with rigorous underwriting

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Resource Pro Editorial Team

Michael Costonis

The industry doesn’t have a clear leader, yet Insurance is at an inflection point. Core business models are shifting. Market conditions are tightening. And AI is accelerating how quickly leaders

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Michael Costonis

The multi-million-dollar revenue blind spot: rethinking insurance revenue management in modern agencies

Insurance agencies don’t have an accounting problem. They have a revenue visibility problem.

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Saima Shaukat

AI and P&C insurance: more upside than downside

The AI panic is in full swing. AI will replace jobs, upend business models, and destroy value. Software companies will die and many industries and professions will be rendered obsolete.

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Mark Breading

Talent as Infrastructure: A New Operating Model for Insurance People

For decades, talent management in insurance has been treated as a supporting function. Hiring, training, performance management, and career development lived largely within HR, operating alongside the business rather than

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Resource Pro Editorial Team

From Projects to Continuums: Rethinking the Insurance Technology Operating Model

Insurance organizations invest heavily in technology, yet many struggle to realize lasting value from those investments. In a recent article published by The Insurance Lead, the author argues that the

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Resource Pro Editorial Team

2026 ReSource Pro Top Insurance Events to Watch and Attend

We believe the best work happens when we’re together. In 2026, ReSource Pro is hitting the road to meet our partners where the industry takes shape, specifically in the rooms

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Resource Pro Editorial Team

Raising up generational talent: the changing face of insurance recruitment

The insurance industry is no stranger to talent challenges. An aging workforce, accelerating retirements, and growing role complexity have made attracting and retaining new professionals a strategic concern across carriers,

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Resource Pro Editorial Team

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