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Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and content automation has quickly evolved into something much larger: a complete operational transformation across the insurance industry.
by
Ming Kostuck
For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions. That dynamic is beginning to shift. In a recent article published by The Insurance Lead, the concept of the AI-empowered policyholder takes center stage, highlighting
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Resource Pro Editorial Team
Growing insurance operations face a common challenge: maintaining underwriting quality while managing increased complexity, costs, and operational inefficiencies. As portfolios expand, organizations must balance speed to market with rigorous underwriting
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Resource Pro Editorial Team
The industry doesn’t have a clear leader, yet Insurance is at an inflection point. Core business models are shifting. Market conditions are tightening. And AI is accelerating how quickly leaders
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Michael Costonis
Insurance agencies don’t have an accounting problem. They have a revenue visibility problem.
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Saima Shaukat
The AI panic is in full swing. AI will replace jobs, upend business models, and destroy value. Software companies will die and many industries and professions will be rendered obsolete.
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Mark Breading
For decades, talent management in insurance has been treated as a supporting function. Hiring, training, performance management, and career development lived largely within HR, operating alongside the business rather than
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Resource Pro Editorial Team
Insurance organizations invest heavily in technology, yet many struggle to realize lasting value from those investments. In a recent article published by The Insurance Lead, the author argues that the
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Resource Pro Editorial Team
We believe the best work happens when we’re together. In 2026, ReSource Pro is hitting the road to meet our partners where the industry takes shape, specifically in the rooms
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Resource Pro Editorial Team
The insurance industry is no stranger to talent challenges. An aging workforce, accelerating retirements, and growing role complexity have made attracting and retaining new professionals a strategic concern across carriers,
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Resource Pro Editorial Team
ReSource Pro has been named a Leader in Property and Casualty (P&C) Insurance Services Specialists quadrant of the Insurance Services Specialists report in ISG’s 2025 Provider Lens™ Insurance Services Strategic
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Resource Pro Editorial Team
In a recent article published by The Insurance Lead, “Risk management needs to show its empathetic side: Ernest LeGrand on building strategic leadership in an AI driven world,” author David
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Resource Pro Editorial Team
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