How Segmentation Reduced Processing Costs

ReSource Pro found that more than 50% of all accounts had revenues that were below the average renewal processing cost. Find out how to avoid it!

Employee benefits broker optimizes operations to increase revenue per employee

Improving Revenue per Employee in Insurance Brokerage Increasing revenue per employee is one of the clearest indicators of sustainable growth for insurance brokers. When consultants are overextended with administrative work, revenue growth slows—not because of weak demand, but because time and talent are misaligned. For employee benefits (EB) practices in particular, creating space for higher-value […]

The insurance industry’s talent battle

Addressing the Insurance Talent Shortage as a Strategic Imperative The insurance industry is facing a talent shortage unlike any it has experienced before. As seasoned professionals retire and fewer young workers enter the field, organizations across the industry are struggling to maintain service levels, transfer institutional knowledge, and sustain growth. What was once viewed as […]

Insurance Outsourcing Solutions for All

Initially, outsourcing was leveraged almost exclusively by large insurance organizations. But what about the rest of the industry?

Insurance Is a Fun Career! Just Consider the Zombies and Bacon

Insurers use extreme measures to lure new hires, from ghoulish videos to free beer.

Employee Engagement Ideas & Feedback

Are you getting the most out of the creativity of your people? Most organizations don’t realize how much insight their people can bring to a product.

The Dynamic Employee Benefits Environment Needs to Be Nimble

Be ready to thrive as change comes by putting your operations first, enabling your employee benefits division to be nimble and ready to respond.

Align Your Insurance Operations to Turbo-Charge Results

By improving communications between service staff and producers, alignment can be enhanced, efficiencies gained, and clients are better served.

The Process Paradox

You can have great assets, great people and still be expending excess energy, spinning your wheels and suffering considerable loss in output.

The History of Insurance Industry Outsourcing

Learn about the origins and evolution of insurance industry outsourcing and the economic principles that laid the foundation for modern outsourcing.