A year in Serbia: A conversation with Aisha Ramsey on leading ReSource Pro’s Belgrade office
To celebrate the one-year anniversary of ReSource Pro’s Serbia Service Delivery Unit (SDU), we sat down with Aisha Ramsey, Head of Operations in Belgrade. Aisha shared her journey relocating to Serbia, building a new office, and shaping a center known for premium service, high client satisfaction, and a thriving team culture.
ReSource Pro honored with 2025 CSO Award for Cybersecurity Leadership
We are thrilled to announce that ReSource Pro has been recognized as a winner of the 2025 CSO Awards. This honor places us among a prestigious group of organizations celebrated for their innovative, high-impact security initiatives that safeguard digital ecosystems in an era of rapidly evolving threats.
2025 strategic initiatives for retail agencies: Adapting, evolving, and excelling in a changing market
In a rapidly evolving market where customer expectations and industry dynamics are constantly shifting, retail agencies must remain agile and proactive to stay competitive. ReSource Pro’s annual research on strategic initiatives provides observations of the retail agent and broker market from a survey of industry executives, evaluating 12 primary strategic initiatives for retail insurance agencies […]
2024 Core systems purchasing trends: strong market trends persist with tier 4, MGAs, and commercial lines leading the way
ReSource Pro’s latest research report analyzes the evolving landscape of core system purchasing in the insurance industry, revealing where modernization is taking hold and what’s driving decisions across carrier tiers and MGAs. Based on 99 verified system purchases from top solution providers in 2024, the report offers essential insights for insurance leaders planning system upgrades, […]
Ending the whack-a-mole game for insurance operations
In the insurance industry, many operations leaders feel like they’re stuck playing an endless game of whack-a-mole. Fix one problem, and two more pop up. Between integrating fragmented systems, balancing standardization with client customization, and managing legacy processes, all while navigating talent crisis. It’s no wonder operations are overwhelmed.
P&C insurance 2035: Will small agencies and local presence matter?
Since the dawn of the Internet, predictions have abounded about the demise of the insurance agent, with the idea that the digital world would drive a shift to direct, online sales and service. Digital capabilities have certainly had a big impact on the world of insurance distribution. From marketing and sales to servicing and operations, […]
InsurTech MGAs: at the forefront of innovation
ReSource Pro’s latest research report, developed in collaboration with InsurTech NY, explores the rapidly evolving world of insurtech MGAs and their role at the forefront of innovation in the P&C insurance landscape. Backed by exclusive survey data and insights from MGA founders and industry experts, the report provides a comprehensive look at how modern MGAs […]
Simplifying specialty licensing: Helping businesses navigate compliance
We sat down with Traci Slater, Assistant Manager, SDU – ReSource Pro Compliance, US, to discuss the growing demand for specialty licensing support and how the company has enhanced its team to meet that need. Specialty licenses—such as those for TPAs, MGAs, Reinsurance Intermediary Brokers/Managers (RIB/RIM), adjusters, and risk purchasing groups—come with complex regulatory requirements […]
Peak renewal season navigation for carriers: How premium audits can work in your favor
Peak renewal season means a sudden high volume of tasks, from paperwork to customer communications. The 2025 insurance renewal season will be no exception, with some experts predicting added layers of complexity due to cyber threats and climate impacts. For carriers, peak renewal season also means a flood of audits, putting pressure on their resources.
The true impact of insurtech
Insurtech has evolved significantly since its emergence in 2010, shifting from a disruptive force to a key enabler of digital transformation in the insurance industry. This report, The True Impact of Insurtech, authored by Mark Breading, examines how insurtech has shaped the P&C insurance landscape over the past 15 years and where it is headed. Our […]
