ReSource Pro’s 2025 Strategic Initiatives report offers a timely look into how commercial lines carriers are navigating transformation in an increasingly complex risk and technology environment. Based on proprietary survey data and market analysis, the research highlights shifting priorities, persistent challenges, and emerging opportunities across small and mid/large commercial segments. With economic headwinds easing, many carriers are reinvesting in core modernization and digital capability-building, while selectively exploring more transformational initiatives.
Key topics include:
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A segmentation-based view of strategic initiatives—showing how priorities and progress diverge between small and mid/large commercial lines
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Why business optimization, not disruption, continues to drive tech investment decisions across the board
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The evolving role of AI and analytics, with carriers moving from experimentation to implementation in underwriting, claims, and customer experience
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New urgency around cybersecurity, talent development, and leadership upskilling in response to growing risk and demographic shifts
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A recalibration of innovation: where carriers are moving forward (data, AI, co-pilots) and where they’re pulling back (greenfield ventures, insurtechs, connected tech)
This report is essential reading for carrier leaders looking to benchmark progress, prioritize investments, and future-proof operations in a year that demands both strategic discipline and readiness for change.
