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Since the launch of ChatGPT in 2022, conversations around AI in insurance agencies have accelerated at an unprecedented pace. What initially began as excitement around generative AI tools, chatbots, and content automation has quickly evolved into something much larger: a complete operational transformation across the insurance industry.
by
Ming Kostuck
For decades, insurers and intermediaries controlled most of the information flow in the insurance relationship. Policyholders relied on agents, adjusters, and carriers to interpret coverage, explain options, and guide decisions. That dynamic is beginning to shift. In a recent article published by The Insurance Lead, the concept of
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Resource Pro Editorial Team
Growing insurance operations face a common challenge: maintaining underwriting quality while managing increased complexity, costs, and operational inefficiencies. As portfolios expand, organizations must balance speed to market with rigorous underwriting standards, often while dealing with fragmented processes that create unnecessary reviews and costly kickbacks.
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Resource Pro Editorial Team
- New Hires
Seasoned financial services executive brings deep expertise to help clients unlock more value from data and accelerate innovation.
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ReSource Pro
- Corporate News
Available now for carriers, MGAs, MGUs, wholesalers, and retail agencies.
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ReSource Pro
- Corporate News
ReSource Pro announced the launch of its Mergers & Acquisitions (M&A) Integration Suite, a structured set of offerings and resources designed to help insurance agencies manage the operational complexity that follows an acquisition.
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ReSource Pro
The industry doesn’t have a clear leader, yet Insurance is at an inflection point. Core business models are shifting. Market conditions are tightening. And AI is accelerating how quickly leaders separate from the rest. But despite all this change, one thing is still true: most organizations are forced
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Michael Costonis
- Corporate News
From heading Accenture’s global insurance practice to serving as COO of CNA, Costonis brings a unique breadth of industry experience to further extend ReSource Pro’s leadership in insurance operations.
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ReSource Pro
The blueprint for intelligent insurance operations Operational Intelligence Insights & outcomes SCALABLE OPERATIONS Services & operating workflows AGENTIC CONTROLS Orchestration & governance SECURE & AGNOSTIC Infrastructure Our blueprint is built on 20+ years of insurance expertise. A proven, scalable system for delivering measurable outcomes across every function of
- Corporate News
Announcing keynote speakers for ReSource Pro Summit 2026, the company’s capstone insurance event.
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ReSource Pro
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