In her article for Carrier Management, SMA’s Deb Smallwood explained how carriers should rethink their talent strategy in the face of new trends and challenges.
The insurance industry is undergoing a fundamental shift in how it operates, and there’s no going back. As Deb Smallwood of Strategy Meets Action (SMA) highlights, the pandemic merely accelerated transformations that were already underway. The rise of hybrid workplaces, DEI initiatives, and the demand for digitally savvy talent have created an urgent need for insurers to rethink their cultural strategies.
While tradition has long defined the industry’s structure, the focus is now shifting towards a culture-first approach, which prioritizes new talent strategies and technology investment. Insurers must embrace hybrid work models and refresh their organizational culture to attract and retain the next generation of professionals.
This is a summary of an interview originally published by Carrier Management.
