ReSource Pro’s CX Accelerator supports insurers in evaluating and improving customer experience. We start by helping you develop an understanding of what’s important to your customers and how well you deliver on those values. Next, we collaborate with you to design an effective path toward an improved experience by identifying barriers, determining which areas to prioritize, and building the proper ecosystem of people, process, and technology. We provide you with a sequenced roadmap that tackles the biggest impact areas first and work with you to measure the impact, enabling you to adjust where needed.
