With AI-powered automation, rising M&A, and surging productivity, 3-part series outlines ways that brokers and carriers are future-proofing their operations.
NEW YORK — May 13, 2025 — ReSource Pro, a leading provider of technology and operations solutions for the insurance industry, today released a three-part research series spotlighting how insurance organizations can stay competitive amid a projected shortfall of 400,000 jobs by 2035 (U.S. Bureau of Labor Statistics). The Future of Insurance series provides practical strategies for navigating talent gaps, automation, and evolving distribution.
The series features three in-depth reports:
- The Future of Independent Agents and Brokers
- The True Impact of Insurtech
- Insurance in 2035
Each report offers data-backed insights and recommendations for insurance leaders facing growing operational complexity, workforce disruption, and rising customer expectations.
Report 1: The Future of Independent Agents and Brokers
How agencies are retooling for the future amid talent shortages, consolidation, and tech disruption:
- Independent agents now account for 62% of all P&C premiums.
- 1 in 3 agencies plan to merge or acquire in the next two years.
- 400,000 insurance jobs are expected to go unfilled by 2035.
- Employee productivity could double by 2035 with the aid of AI.
Report 2: The True Impact of Insurtech
Insurtech’s evolution from disruption to collaboration—and how it’s reshaping underwriting, claims, and distribution:
- Nearly 1 in 4 startup MGAs now bring in over $25 million in premium, and about 15% have exceeded $50 million in premium.
- Vehicle telematics adoption has grown from 10% to more than 20%.
- Most insurtech growth now comes from tools that support underwriting, claims and distribution.
Report 3: Insurance in 2035
A forward look at seismic industry shifts—from embedded insurance to agentic AI and the doubling of the E&S market:
- Cyber risk may become uninsurable.
- Real-time data, automation, and new coverage models will redefine value delivery and agentic AI will become standard across operations.
- E&S market is projected to double in size.
“The insurance industry is undergoing a structural transformation. These shifts create huge opportunities for those willing to lead, not follow,” said Mark Breading, senior partner at ReSource Pro and lead author of the reports. “This research is meant to cut through the noise and provide clear, practical guidance. Whether you’re a carrier, broker or MGA, you’ll find specific steps you can take now to improve performance, adapt to new pressures, and build a more future-ready business.”
The full Future of Insurance research series is available at resourcepro.com/insights. All three reports are free to access and designed for insurance executives, operations leaders, and strategy teams.
About ReSource Pro
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations, and drive growth. Serving 1,800+ carriers, brokers, wholesalers, and MGAs, our global team of 11,000+ employees operates at the critical intersection of people, technology, data, and operations to help clients deliver sustainable results. With a 96%+ client retention rate for over a decade, ReSource Pro is a recognized market leader in insurance process and workflow optimization, data and technology services, and strategic evolution. In 2024, ReSource Pro earned a spot on the Inc. 5000 list of fastest-growing companies, making it the only insurance industry company to achieve this distinction 15 times.
ReSource Pro Insights is the research and advisory arm of ReSource Pro, providing strategic intelligence to leaders across the property and casualty (P&C) insurance landscape. Since 2009, it has produced over 300 reports offering data-driven analysis on key business and technology areas, including distribution, underwriting, claims, policy servicing, payments, talent, and digital transformation. Led by Mark Breading—Top 50 Insurtech Influencer and Consulting Magazine’s Mentor of the Year—ReSource Pro Insights helps decision-makers navigate complexity, drive innovation, and prepare for the future.
