2025 strategic initiatives for retail agencies: Adapting, evolving, and excelling in a changing market

In a rapidly evolving market where customer expectations and industry dynamics are constantly shifting, retail agencies must remain agile and proactive to stay competitive. ReSource Pro’s annual research on strategic initiatives provides observations of the retail agent and broker market from a survey of industry executives, evaluating 12 primary strategic initiatives for retail insurance agencies […]

The future of insurance is not about AI

Is AI shaping P&C, or stripping it of what matters? Artificial intelligence is already changing the world and is poised to reshape every aspect of our lives. There is little debate over this, especially with the advent of GenAI and now Agentic AI. These technologies have advanced so rapidly and have become so pervasive that […]

The AI advantage: unlocking new opportunities for retail agencies

ReSource Pro’s latest research report uncovers critical insights into the operational backbone of retail agencies, revealing how leading firms are investing in service, retention, and process efficiency to drive long-term growth. Drawing from in-depth interviews and proprietary analysis, the report offers a data-backed perspective on how servicing excellence is becoming a strategic differentiator in the […]

The State of AI in P&C Insurance

ReSource Pro’s latest research report examines the transformative impact of artificial intelligence on the P&C insurance industry, offering a detailed view into how carriers, MGAs, and retail agencies are progressing along the AI maturity curve. With findings based on proprietary research and expert interviews, the report outlines how insurance leaders are using AI to streamline […]

2024 Core systems purchasing trends: strong market trends persist with tier 4, MGAs, and commercial lines leading the way

ReSource Pro’s latest research report analyzes the evolving landscape of core system purchasing in the insurance industry, revealing where modernization is taking hold and what’s driving decisions across carrier tiers and MGAs. Based on 99 verified system purchases from top solution providers in 2024, the report offers essential insights for insurance leaders planning system upgrades, […]

Ending the whack-a-mole game for insurance operations

In the insurance industry, many operations leaders feel like they’re stuck playing an endless game of whack-a-mole. Fix one problem, and two more pop up. Between integrating fragmented systems, balancing standardization with client customization, and managing legacy processes, all while navigating talent crisis. It’s no wonder operations are overwhelmed. 

P&C insurance 2035: Will small agencies and local presence matter?

Since the dawn of the Internet, predictions have abounded about the demise of the insurance agent, with the idea that the digital world would drive a shift to direct, online sales and service. Digital capabilities have certainly had a big impact on the world of insurance distribution. From marketing and sales to servicing and operations, […]

Insurance in 2035

ReSource Pro’s latest research report delivers a forward-looking perspective on the future of the industry, while reflecting on the seismic shifts that have brought us to this pivotal moment. Built on proprietary research and expert insights, the report highlights how demographic shifts, AI breakthroughs, climate risks, and new customer expectations will reshape the insurance landscape over […]

InsurTech MGAs: at the forefront of innovation

ReSource Pro’s latest research report, developed in collaboration with InsurTech NY, explores the rapidly evolving world of insurtech MGAs and their role at the forefront of innovation in the P&C insurance landscape. Backed by exclusive survey data and insights from MGA founders and industry experts, the report provides a comprehensive look at how modern MGAs […]

The future of independent agents and brokers

ReSource Pro’s latest research report dives deep into the evolving distribution landscape and outlines what the future holds for independent agencies and brokers through 2035. With predictions backed by extensive industry research and insights from seasoned experts, the report explores how technology, customer expectations, and emerging business models are reshaping the role of the agent. […]