7 Ways Agents and Brokers Can Reduce E&O Risk
E&O can be costly for insurance agencies. The best defense against E&O liability is to stick to the basics: Encourage your producers and account managers to improve their technical knowledge; train them to fully educate policyholders; and establish strict procedures for processing applications, checking policies, and properly filing paperwork.
The State of CX in Insurance: Q&A with Josh Levine of Cake & Arrow
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As insurance buyers’ expectations continue to rise, driven by new data and technology, many insurance organizations are falling behind. To take a closer look at the state of customer experience (CX) in the industry, we sat down with Josh Levine, founder and CEO of Cake & Arrow.
ReSource Pro CEO Dan Epstein and founder Matt Bruno named as the New York Finalist for the Ernst & Young LLP Entrepreneur Of The Year® 2023 Award
The Entrepreneur Of The Year® is the world’s most prestigious business awards program for extraordinary entrepreneurs. ReSource Pro is thrilled to announce that CEO Dan Epstein and founder Matt Bruno have been named as a New York Finalist for the Ernst & Young LLP Entrepreneur Of The Year® 2023 Award.
Improve Submit-to-Quote with Submission Triage
Between high volumes of submissions, a tight talent market, and other industry challenges, it’s easy for underwriting teams to become overwhelmed and overtaxed. To keep underwriters focused and efficient, insurers can develop a standardized approach to clearing and triaging submissions.
Core Systems Are Critical for Enabling Digital Transformation
A research report from ReSource Pro Consulting examines core systems deals completed in 2022 from 18 of the top solution providers in the market today. The research suggest that the core systems buying is consistent, which, along with continued deployments across all segments over the past few years, indicates a strong market.
The 5 S’s Method for More Efficient Insurance Operations
Whether you’re looking to improve certain aspects of your insurance operations that aren’t meeting expectations or simply want to take them to the next level, it can be tough to figure where to begin. One methodology we find useful is the “Five S’s”.
4 Market Drivers Impacting Employee Benefits Brokers
From rising customer expectations to talent shortages, today’s employee benefits insurance brokers are being challenged to find new ways to operate more efficiently, increase profitability and elevate the customer experience. Here are some of the trends and factors affecting brokers most today.
How My View of ChatGPT Changed In 90 Days
Only a few months ago, it was easy to tell the difference between human- and AI-generated content; today, the task is far more difficult. Experimentation with the technologies is mandatory. Now is not the time to sit on the sidelines and watch—things are moving too fast for that.
Case Study: Agency Eliminates Cross-Plan Offsetting Risk
One of the Top 25 property and casualty insurance agencies in the U.S. was selling level-funded health insurance plans to its business customers. These plans are often marketed as lower-risk alternatives to self-funded plans—yet they have certain risks that employers need to be aware of.
4 Keys to Success for Automation in Insurance Agencies
As more insurance agencies warm to the idea of implementing automation, their next priority should be understanding how to make automation work successfully. To achieve the greatest return on investment, insurance agencies should consider four key steps.
