As 2025 comes into focus, insurance organizations are balancing fast-moving technologies, new distribution models, and a global war for talent. Across the year, several stories stood out for how clearly they captured these shifts—and what they mean in practice for carriers, MGAs, wholesalers, and agencies navigating rapid change.
Below, we look back at the five blogs that resonated most with readers and the impact behind each one.
1. ReSource Pro recognized as a leader in P&C insurance BPO services by ISG
Independent research and advisory firm ISG named ReSource Pro a Leader in the 2024 ISG Provider Lens™ Quadrant Report for P&C Insurance BPO Services. This recognition highlighted our tech-enabled solutions—including Policy Insights ExpressCheck™ and Direct Bill Complete—our expanded capabilities through strategic acquisitions, and the strength of our 10,000+ global team, more than half of whom hold insurance certifications, with 1,450+ Six Sigma certifications.
For insurance executives, this story reinforced how insurance BPO has evolved. It’s no longer solely about cost efficiency—it’s about selecting a partner with the analytics, scale, and strategic alignment to improve decision-making, accelerate transformation, and support long-term operational strategy.
2. Innovation in P&C insurance? Look no further than Insurtech MGAs
Senior Partner Mark Breading explored how insurtech MGAs have become some of the most influential engines of P&C innovation. From cyber and embedded solutions to parametric, on-demand, and line-specific offerings, these MGAs blend deep segment expertise with modern platforms to address emerging risks and persistent coverage gaps.
For carriers, MGAs, wholesalers, and investors, this piece reframed insurtech MGAs as strategic partners shaping the future product landscape. The takeaway: to remain close to where new risk solutions and customer experiences are being created, organizations need a clear understanding of the MGA ecosystem and a strategy to engage with it.
3. Lessons from CES 2025: Key takeaways for insurance industry leaders
Reporting from CES 2025, Heather Turner and Meredith Barnes-Cook surfaced three major technology themes with direct implications for the insurance industry:
- The shift from cloud to edge computing, enabling real-time processing for ADAS, autonomous vehicles, and IoT.
- The rising importance of hardware agility as agentic AI, quantum computing, and exploding data volumes reshape infrastructure and cybersecurity requirements.
- The power of ecosystem partnerships, with insurers increasingly collaborating with OEMs, technology firms, and solution providers to innovate at speed.
For CIOs, CTOs, and innovation leaders, this blog translated big-stage tech announcements into actionable guidance—how to evolve architecture, strengthen defenses, and prepare for AI- and edge-driven insurance products.
4. Dan Epstein’s ReSource Pro journey featured in Carrier Management
This profile traces CEO Dan Epstein’s journey from responding to a handwritten job ad in 2005 to leading ReSource Pro’s growth from 12 employees and four clients to more than 10,000 employees and 1,500 clients worldwide. It spotlights our early bets on offshore operations, a focus on solving operational pain points, and disciplined processes that have contributed to repeated appearances on the Inc. 5000 list.
For clients, partners, and prospective talent, the piece illustrated how our leadership philosophy shapes the way we help organizations transform—integrating people, process, technology, and data to streamline operations, reduce fragmentation, and prepare for AI and automation.
5. A year in Serbia: A conversation with Aisha Ramsey on leading ReSource Pro’s Belgrade office
Marking the first anniversary of our Serbia Service Delivery Unit (SDU), Head of Operations Aisha Ramsey shared insights on relocating to Belgrade, building a new office, and scaling a team known for premium, complex work aligned with U.S. hours.
In just one year, the team grew from 25–30 active team members to 60 full-time employees, including 34 billable FTEs, while onboarding new clients and higher-complexity tasks.
For operations leaders and talent strategists, this Q&A demonstrated how a modern global delivery model can be built for high-value work—not just cost optimization. It showed how global teams can absorb complexity, support other locations, and create richer career paths while sustaining strong client feedback and a growth-oriented culture.
Looking ahead: what these stories tell us about 2025 and beyond
Together, these five blogs highlight the defining themes of the year:
- Independent validation of operational excellence
- The rise of new risk and distribution models
- Technology shifts redefining infrastructure and cybersecurity
- Leadership insights driving organizational transformation
- The global delivery teams bringing strategy to life in day-to-day operations
Follow the ReSource Pro blog throughout the year for more research, industry insights, and practical guidance to help you navigate what’s next in insurance.
