Consider Outsourcing Your Research & Development?
In the insurance industry, people think of ‘outsourcing’ as delegating low-value tasks. In reality, we outsource mission-critical work all the time.
Employee Benefits overview
Scaling Insurance Employee Benefits Administration Effectively Employee benefits brokers are operating under unprecedented pressure. Employers and employees alike expect faster, more accurate service—often at the same or lower cost—while regulatory complexity and market volatility continue to increase. At the same time, benefits teams must absorb intense seasonal workload spikes, particularly during Q4 renewals, without compromising […]
Forget Millennials – Think Talent Innovation
By 2018, we can expect 25 % of the current insurance workforce to retire creating 400,000 open positions!
Lessons from La La Land
You can’t write the procedures and train your staff in a ‘one and done’. You need to maintain awareness and training to avoid complacency.
No Left Turns
Industry consultants typically find 30% waste in the insurance processes they map. Sometimes, the best business lessons come from unexpected places.
Can We Change?
In the insurance industry, we have been slow to make changes; but, as we move toward interconnected technologies the need has never been greater.
From Insurance Outsourcing to Operations Excellence
In 2004, ReSource Pro got into the insurance outsourcing business. Today we’re in the insurance operations excellence and analytics business.
Insurance Experience Center overview
Insurance Customer Experience as a Competitive Advantage Customer expectations for insurance service have never been higher—yet perceptions of service quality across the industry remain stubbornly low. Policyholders expect immediate answers, knowledgeable support, and seamless experiences regardless of account size or channel. For insurance organizations, consistently delivering this level of responsiveness while controlling costs has become […]
The Cost of Inaccuracy
In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.
ia Magazine: Agency Profile Stratton Agency
Securing year over year growth, what’s their secret? Read how they’re giving producers more time to do what counts.