5 Critical Digital Engagement Capabilities for P&C Insurers
As the insurance industry enters a post-pandemic, digital-first era, property and casualty carriers that fail to adopt an effective digital engagement program, especially one that integrates proactive communication, risk falling behind.
The Need for Proactive Digital Engagement in Insurance
Today, customer expectations have overwhelmingly shifted to digital. The number of people who want all communications via paper or voice is rapidly dwindling, as the majority of the population uses messaging platforms and social media every day and are adept at all manner of mobile and online interactions.
How P&C Insurers Can Assess Their Digital Maturity
There are as many paths to digital transformation as there are insurers. Each is unique based on the product mix, distribution strategy, culture, and state of the company’s systems and data. However, Strategy Meets Action (SMA) has developed a framework for assessing digital capabilities that insurers are using successfully.
Insurtech 101: Robotic Process Automation in Insurance
Despite the name, Robotic Process Automation doesn’t involve the kind of robots you’d think. Get the rundown on attended and unattended RPA.
5 Strategies to Improve Producer Validation and Performance
As the number of seasoned producers nearing retirement rises, agencies must focus on creating a more robust producer development model, one with a curriculum that will challenge participants and help them be successful in today’s complex insurance marketplace.
Key Insurtech Terms to Know
As carriers and other insurance organizations continue to accelerate their digital transformation efforts in 2021 and 2022, let’s take a moment to break down a few key technologies currently impacting the industry today and some that are likely to do so in the future.
Insurance Professionals Talk Productivity
Last fall, we spoke with insurance and productivity experts to hear their thoughts on what productivity means to them, what prevents insurance organizations from being productive, and their favorite tech solution for improving productivity.
Common Pitfalls in Third-Party Risk Management
As cyber risk increases, and insurance organizations depend more and more on cloud services and third parties, effective third-party risk management is more critical than ever to protecting your business’ value proposition and customer relationships.
Bridging the Gap in the Insurance Industry’s Talent Battle
Here are four solutions insurance businesses can use to optimize operations and attract talent.
How to Improve Customer Experience in Insurance
Let’s explore five strategies your organization can use to build a customer experience that boosts loyalty and retention.
