AI Meets Accuracy
Intelligent policy checking.
Powered by AI. Guided by expertise. Trusted for results.
Our purpose is you.
Created for insurance leaders
CARRIERS
Drive growth
Our managed services help you retain profitable business, drive new growth, and make strategic decisions to stand out.
MGAS AND WHOLESALERS
Create capacity
Leave the processing to us, so that you can focus on what matters: your clients, your partners, and new opportunities.
RETAIL AGENTS AND BROKERS
Improve profitability
Exceed customer expectations and improve your bottom line with faster turnarounds and unparalleled accuracy.
Exceed your goals with expert, targeted support
More than a BPM vendor, a strategic partner.
We go beyond task execution by partnering with you to identify inefficiencies in your operations, streamline workflows, and enhance performance. Through our collaborative approach, we deliver lasting operational improvements that drive productivity, profitability, and growth.
Where insurance expertise meets technology.
We help insurance organizations make their technology work harder—by improving systems, connecting data, or introducing automation that simplifies work and strengthens performance. The result is a smarter, more adaptable business ready for what’s next.
Our latest insurance insights
Our experts
Fatima Dean
- North America
- 30+ years of insurance experience
- Elite Women in Insurance, 2022 (Insurance Business America)
Fatima is responsible for a team of Client Executives who manage client relationships in the MGA and wholesale space. She leads collaboration, expansion, and growth within existing partnerships. A career underwriter, she enjoys the blend of technical underwriting and the operations side, with a wealth of experience managing large, complex accounts and broker relationships.
Manj Sohal
- Asia
- 14+ years of insurance experience
Manj Sohal is a Lean Service Expert with experience in eight different countries. He joined ReSource Pro in 2010 to build the company’s enterprise-wide quality system and Operational Excellence division. During this time, he also introduced the AdvanceIt! Program, an initiative to encourage and capture employee-driven innovations that saved clients over 45,000 hours in the last year.
Cheryl Kusick
- North America
- 20+ years of insurance experience
With a focus on change management consulting, Cheryl is an expert in developing standardized effective processes, leading end-to-end value stream mapping, and developing success measurements. In previous roles, she was responsible for technology implementation and process improvement advancements and has led cultural and business transformations across multiple global locations.
Mark Breading
- North America
- 40+ years of insurance experience
- Top 50 Insurtech Influencers, 2025 (InsurTech News)
- Leaders in Technology Awards - Mentor of the Year, 2024 (Consulting Magazine)
Known for his insights on the future of the insurance industry and innovative uses of technology, Mark consults with insurers on forward-thinking strategies for success in the digital age.
Brenda Grow
- North America
- 38+ years of insurance experience
Brenda works with cross-functional teams to develop solutions that meet clients’ business needs, with special emphasis on ReSource Pro’s proprietary solutions. She collaborates with internal and external stakeholders to ensure that solutions developed are aligned with clients’ strategic goals.
Amber Brethouwer
- North America
- 20+ years of insurance experience
For over two decades, Amber Brethouwer has helped dozens of customers improve service quality and profitability. Her experience reaches across P&C, life, retail, direct, and employee benefits business segments. She brings an operations-first approach to helping our strategic customers to grow profitably.
Steve Murphy
- North America
- 38+ years of insurance experience
Steve has a proven ability to analyze processes and trends to deliver innovative sales and service solutions, ensuring optimal outcomes and customer satisfaction. He is adept at leading large teams to achieve business goals while also enhancing employee engagement.
Joyce King
- North America
- 20+ years of insurance compliance experience
Joyce is an insurance compliance industry veteran committed to thorough, unambiguous compliance practices. She joined ILSA, now ReSource Pro Compliance, in 2005 and specializes in Insurance Licensing, Corporate Governance, and Surplus Lines Tax Compliance.
Let’s work through it together
Have questions? We’ve got the answers.
Who is ReSource Pro and who we serve
Who is ReSource Pro?
ReSource Pro is an insurance operations optimization and outsourcing partner. We help carriers, MGAs, wholesalers, and insurance agencies improve efficiency through insurance BPO and BPM services, AI-driven automation, technology integration, and insurance consulting.
Who does ReSource Pro work with?
Resource Pro works exclusively with insurance carriers, MGAs and wholesalers, and retail insurance agencies and brokers, supporting core operational and compliance workflows. Each engagement is tailored to the organization’s specific workflows, ensuring measurable operational improvement without disrupting core systems.
Why do insurance organizations choose ReSource Pro?
What results can insurance companies expect?
Where is ReSource Pro located?
How ReSource Pro improves insurance operations with technology, AI, and expertise
How does ReSource Pro help insurance companies implement automation and AI?
We help insurance organizations adopt AI, machine learning, and robotic process automation (RPA) by modernizing legacy systems, integrating APIs, and automating high-volume, rules-based workflows. Our experts ensure every automation initiative is secure, compliant, scalable, and aligned to measurable operational ROI.
What technology and consulting services does ReSource Pro provide?
How does ReSource Pro handle compliance and data security?
How does ReSource Pro use technology to drive innovation in insurance operations?
We combine AI, automation, analytics, and digital platforms to modernize insurance operations. Our proprietary tools help streamline submissions, improve data quality, and enable predictive insights, allowing insurers to make faster, smarter decisions while improving operational control.
How can insurance organizations get started with ReSource Pro?
Organizations can request a consultation via resourcepro.com/contact-us. You can also take our AI Readiness Assessment to assess operational maturity and automation opportunities before scheduling your free consultation.