Talent Development

Maximizing Your Staff’s Servicing Opportunities: Facilitating the Success of Incentive Programs

July 2, 2014 / by ReSource Pro Editorial Team

To help CSRs and others throughout the agency focus on sales and servicing and take a vested interest in the profitable growth of the firm, various plans among successful agencies have been implemented that shift the traditional salary-based compensation program to one that is incentive based. For an incentive plan to work effectively, it takes…

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Maximizing Your Staff’s Servicing Opportunities: Get Everyone With Skin in the Game

June 26, 2014 / by ReSource Pro Editorial Team

In speaking with insurance consultants around the country about what helps differentiate a successful retail agency from others and contributes to profitable growth, all unequivocally cite having a true sales and service culture where producers spend the majority of their time selling and customer service reps (CSRs) focus on providing first-rate service. The reality, however,…

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Gamification for Motivation

June 19, 2014 / by ReSource Pro Editorial Team

Parents and teachers have long known and appreciated the value of “games” as learning and motivational tools.  For children, games can teach social interaction, healthy competition, and reinforce the basics of counting, spelling, and life in general.  For adults, games can be a relaxing and spirited way to bond with others and solidify friendships.  And…

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Before You Automate, Read This!

May 29, 2014 / by ReSource Pro Editorial Team

Dan Epstein, CEO of ReSource Pro penned an article in the current edition of AAMGA’s WIN Magazine. The article, Technology Adoption by the Numbers, tasks Insurance Organizations with examining process and people before automating. In the article Dan stresses that “technology can’t fix inefficient processes.” As stated in the article, the 2013 Insurance Operations Best Practices…

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Passion for Community Service Increases Employee Engagement

May 22, 2014 / by ReSource Pro Editorial Team

During the period of 6/1/2013 to 3/1/2014, 503 employees from 3 offices in the US and China contributed 1160 hours to the community.  ReSource Pro has always been committed to the philosophy and practice of social responsibility  and it is embodied by our company’s Community Outreach Committee, formed in 2009. Our employees have embraced extra-curricular…

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Setting Goals to Increase Productivity

March 11, 2014 / by ReSource Pro Editorial Team

Any manager will say that keeping their employees focused is a constant priority – and a constant challenge. One way that successful managers keep their workers motivated is by utilizing effective goal-setting techniques. When employees are working toward something specific, be it the end of a project or a promotion/raise, they tend to work harder than they do when…

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Getting the Largest Possible ROI from Your Employees

March 6, 2014 / by ReSource Pro Editorial Team

As you employ new workers, you’ll need to be putting more of your budget toward payroll costs, making the ROI of your workforce a critical factor in determining profitability and growth. In theory, as you put more of your budget toward payroll costs, your business should begin producing more and accruing higher levels of revenue.…

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How Dangerous is Workplace Stress?

February 25, 2014 / by ReSource Pro Editorial Team

One of the biggest problems facing any office is stress. A stressed out employee won’t be able to produce at nearly the same level as his or her clear-headed counterpart. Therefore, managers in every location should focus – for the sake of productivity – on ensuring that their team is as relaxed as possible. Citing research from…

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