What Was Management Thinking? The Real Cost of Employee Turnover
The facts: only 10% of Millennials are “very excited” to work in the insurance industry, and only 28% of industry companies have a current retention strategy. The good news: it’s not too late to change.
Should You Hire the Smart Person or the Team Player?
Paul Springman gives his advice on what’s more important: being smart or being nice. See if you agree!
The Importance of Training in Insurance Processing
How your insurance organization services its clients and accounts is largely dependent on the quality of output from your administrative processes. If you’ve got slow turn-around times, mistakes and requests for more information and other inefficiencies, your organization is bound for poor service – no matter how pleasant your staff may be.
Bridging the Gap in the Insurance Industry’s Talent Battle
For years now, the insurance industry has struggled to attract and retain people. Now, with so many in the industry set to retire, addressing the industry’s talent crisis has become a top priority for many insurance executives.
“Help me, help you…” Align Your Insurance Operations and Sales Team to Turbo-Charge Results
Do you remember the scene from the 1996 movie Jerry McGuire, where Tom Cruise as Jerry is begging Cuba Gooding’s character to step into line and exasperatingly says “Help me, help you.” Tom Cruise’s character then storms off, and Cuba Gooding says, “See Jerry, that’s the difference between you and me…”
Reinforcement and Change Management
While making a change in an organization is difficult enough, sustaining it can be even harder, which is why it’s imperative to have reinforcements, the last component in the ADKAR model for successful change management. The focus on reinforcement should be strong so that desired results are delivered. How do you build reinforcement? There are…
Knowledge and Ability Make Change Happen
We’ve discussed the importance of awareness and building desire in the change management process in previous posts. Now it’s time to equip your employees with the knowledge and ability they need to make change happen. From a change management perspective based on the ADKAR model, there are two types of knowledge an employee needs in…
The Value of a Fun Office Environment
Putting fun in the workplace means making it a happy place to be! A happy worker is a productive worker. In fact, unhappy American workers cost $300 billion dollars each year in lost productivity! By creating a fun, happy work environment, organizations can boost productivity and reap many other benefits including: Increased productivity. Without a valuable…
Change Management and Desire
In a previous article, we talked about the change management process and how the first step in getting employees in an organization to embrace change involves making them aware of it. Read the article here. The next phase in the process is inspiring the desire among employees to support and participate in that change. Making the transition…
Change Management Begins With Awareness
In developing your agency’s long-term strategies, critical to achieving success is the ability to accommodate and effect change along the way. Unfortunately, most of us resist or avoid change and have a hard time making the switch. This is where change management practices in an agency is vital – practices that allow for constructing the…