Talent Development

The Importance of Training in Insurance Processing

September 28, 2017 / by Violet Xu

How your insurance organization services its clients and accounts is largely dependent on the quality of output from your administrative processes. If you’ve got slow turn-around times, mistakes and requests for more information and other inefficiencies, your organization is bound for poor service – no matter how pleasant your staff may be.

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“Help me, help you…” Align Your Insurance Operations and Sales Team to Turbo-Charge Results

June 15, 2017 / by Dan Epstein

Do you remember the scene from the 1996 movie Jerry McGuire, where Tom Cruise as Jerry is begging Cuba Gooding’s character to step into line and exasperatingly says “Help me, help you.” Tom Cruise’s character then storms off, and Cuba Gooding says, “See Jerry, that’s the difference between you and me…”

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Reinforcement and Change Management

April 28, 2016 / by ReSource Pro Editorial Team

While making a change in an organization is difficult enough, sustaining it can be even harder, which is why it’s imperative to have reinforcements, the last component in the ADKAR model for successful change management. The focus on reinforcement should be strong so that desired results are delivered. How do you build reinforcement? There are…

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Knowledge and Ability Make Change Happen

April 12, 2016 / by ReSource Pro Editorial Team

We’ve discussed the importance of awareness and building desire in the change management process in previous posts. Now it’s time to equip your employees with the knowledge and ability they need to make change happen. From a change management perspective based on the ADKAR model, there are two types of knowledge an employee needs in…

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The Value of a Fun Office Environment

March 24, 2016 / by ReSource Pro Editorial Team

Putting fun in the workplace means making it a happy place to be! A happy worker is a productive worker. In fact, unhappy American workers cost $300 billion dollars each year in lost productivity! By creating a fun, happy work environment, organizations can boost productivity and reap many other benefits including:   Increased productivity. Without a valuable…

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Change Management and Desire

March 8, 2016 / by ReSource Pro Editorial Team

In a previous article, we talked about the change management process and how the first step in getting employees in an organization to embrace change involves making them aware of it. Read the article here. The next phase in the process is inspiring the desire among employees to support and participate in that change. Making the transition…

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Change Management Begins With Awareness

March 3, 2016 / by ReSource Pro Editorial Team

In developing your agency’s long-term strategies, critical to achieving success is the ability to accommodate and effect change along the way. Unfortunately, most of us resist or avoid change and have a hard time making the switch. This is where change management practices in an agency is vital – practices that allow for constructing the…

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Manage Negativity at Work to Achieve Productivity

February 26, 2016 / by ReSource Pro Editorial Team

“Regard every personal interaction as important. Each conversation has the potential for positive or negative impact.”          -General Stanley A. McChrystal Every leader is looking for ways to drive productivity.   Technology and process are often the first avenues of interest when improving productivity.  But these methods can be costly, and time consuming. …

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4 Steps to Managing Successful Change

January 12, 2016 / by ReSource Pro Editorial Team

Most managers will tell you that their teams are naturally pretty resistant to change. Often, the resistance is because teams are nervous about how the change will impact them personally.  Change can be difficult, but it doesn’t have to be. Lead a successful change initiative by following these 4 steps. Get your team on board…

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5 Ways to Inspire Creativity in Your Organization

December 29, 2015 / by ReSource Pro Editorial Team

Everyone is talking about disruptive innovation to gain a competitive advantage in the marketplace and transform the way companies do business and the products and services they provide. This applies across all industries, including the insurance industry where organizations are looking to leverage technologies and business models to disrupt the way products have been delivered…

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Keep the Creativity Flowing in Your Organization

November 6, 2015 / by ReSource Pro Editorial Team

For companies to thrive in today’s environment, innovation is essential. Foster a culture of innovation in your organization by tapping into your employees’ creativity. A creative environment is how many ideas end up transforming products and business models. How do you keep the creative juices flowing in your firm so individuals are incentivized and encouraged…

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4 Ways to Increase Contribution per Employee

September 29, 2015 / by ReSource Pro Editorial Team

Look at the wasted time taking place among your employees. our CEO Dan Epstein calls this “Zombie time.” It includes but is not limited to: workflow interruptions, redundant activities, over-qualified processing, and over-production on accounts.Differentiate good, healthy hours that deliver value to clients from the wasted time within an organization to optimize your environment and create…

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Women: The World’s Most Wasted Asset

September 17, 2015 / by ReSource Pro Editorial Team

In a recent edition of Monday Morning with insurance marketer George Nordhaus, Marilyn Norman, Senior Client Advisor at ResourcePro, discussed the underutilization of women in the global workforce and the positive impact they have on business. During the fascinating discussion Marilyn shared some facts about historical and current views on women in different cultures around…

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Attracting Millennials to Insurance

July 9, 2015 / by ReSource Pro Editorial Team

Much has been written over the last several years about the talent gap the insurance industry faces, and its unpreparedness to fill this gap as more than 40% of insurance agency staff members are over 50 years old and increasingly more baby boomers are set to retire. A recent article in IBA Magazine, “Attracting the…

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