Business Process Management (BPM)

The Importance of Training in Insurance Processing

September 28, 2017 / by Violet Xu

How your insurance organization services its clients and accounts is largely dependent on the quality of output from your administrative processes. If you’ve got slow turn-around times, mistakes and requests for more information and other inefficiencies, your organization is bound for poor service – no matter how pleasant your staff may be.

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Top Challenges You’ll Face When Selecting a BPO Provider

September 8, 2017 / by Amber Brethouwer

We often hear from customers that the hardest part of starting to use an insurance outsourcing service, is starting to use an insurance outsourcing service. This is especially true for businesses that have never used outsourcing, also referred to as BPO (business process outsourcing) or BPM (business process management), before.

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The Process Paradox

June 1, 2017 / by Dan Epstein

You can have great assets, great people, great resources, great intellectual capital and great opportunities in your insurance organization, and still be expending excess energy, spinning your wheels and suffering considerable loss in output.

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No Left Turns

March 16, 2017 / by Patrick Armstrong

Sometimes, the best business lessons come from unexpected places. For example, one might assume there are few similarities between insurance business processes and the world of logistics and package delivery. Yet, taking a closer look, we find an interesting and helpful correlation. In the 1970’s UPS, the world’s largest package delivery company, started experimenting with…

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Can We Change?

March 2, 2017 / by Judy Sigel

In the insurance industry, we have often been slow to make changes; but today, the need has never been greater.  In an environment moving toward interconnected technologies, artificial intelligence, drones, changing workplace dynamics and industry profit pressures, legacy processes, procedures and methodologies no longer serve the needs insureds.  Companies like Lemonade Insurance Company have turned…

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From Insurance Outsourcing to Operations Excellence

February 17, 2017 / by Dan Epstein

In 2004, ReSource Pro got into the insurance outsourcing business.  Today we’re in the insurance operations excellence and analytics business. Back in the day, the need of insurance organizations was to fill a gap in staffing, solve backlogs or take on tasks no one wanted to do.  We provided those services at a substantial savings…

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The Cost of Inaccuracy

February 13, 2017 / by Matt Bruno

We know the impact good quality has on a brand or business. It can allow them to command premium pricing for their product, and it is a powerful driver for customer loyalty and growth. In the insurance business, quality is expected, a necessity. Because of this, there is a cost to not meeting quality standards.…

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Project Manage Like You Mean It

May 10, 2016 / by ReSource Pro Editorial Team

Organizations of all sizes and across all industry sectors have been steadily embracing project management as a way to control and improve project results. The reason is simple: Adhering to project management methods and strategies reduces risks, cuts costs and improves project success rates. Project management, when implemented properly, helps to anticipate and mitigate or…

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4 Ways to Increase Contribution per Employee

September 29, 2015 / by ReSource Pro Editorial Team

Look at the wasted time taking place among your employees. our CEO Dan Epstein calls this “Zombie time.” It includes but is not limited to: workflow interruptions, redundant activities, over-qualified processing, and over-production on accounts.Differentiate good, healthy hours that deliver value to clients from the wasted time within an organization to optimize your environment and create…

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Insurance Agents E&O Expands to Cover Cyber Failures

March 10, 2015 / by ReSource Pro Editorial Team

Every agent is responsible for comprehensive recordkeeping as part of their professional standards of conduct, right? Cataloguing conversations and email exchanges and even text and voice messages is difficult enough, but now the threat of cyber invasion looms. We often think of data breaches as cyber risk issue, but when it comes to professions that…

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Productivity and Profitability Insights from “Best Practices” Agencies

November 18, 2014 / by ReSource Pro Editorial Team

We’re always interested in how agencies are performing and operating—we have, after all, made it our business. So we are closely watching the periodic results released from the Independent Insurance Agents & Brokers of America (Big “I”) Best Practices Survey. In this report, the Big “I” analyzes the performance of 217 of the top insurance…

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Before You Automate, Read This!

May 29, 2014 / by ReSource Pro Editorial Team

Dan Epstein, CEO of ReSource Pro penned an article in the current edition of AAMGA’s WIN Magazine. The article, Technology Adoption by the Numbers, tasks Insurance Organizations with examining process and people before automating. In the article Dan stresses that “technology can’t fix inefficient processes.” As stated in the article, the 2013 Insurance Operations Best Practices…

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